Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae, and let your heart guide you in this world where life beats faster.

Job description Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIPs Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation / cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menus, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat guests accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them. Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests' needs, respond to them promptly and acknowledge guests, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and ensuring guest satisfaction. Monitor guests' reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guests when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. Promote F&B outlets to each customer in down time. Successful completion of the training process. Assist the supervisor to ensure proper cashiering procedures are followed and accurately balanced. Assist in menu printing. Report for duty punctually wearing the correct uniform and name tag. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. Provide friendly, courteous and professional service at all times. Maintain good working relationships with colleagues and all other departments. Read and understand the hotel's employee handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. Comply with local legislation as required. Respond to any changes in the department as dictated by the needs of the hotel. Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. Attend training and meetings as and when required. Qualifications Diploma or degree in vocational hospitality Fresher or 1 year of experience in 4-5 star hotel Desirable: Arabic, French, or German speaker Additional information Experience is an asset Prior experience working with Opera or a related system Fluency in English Additional languages are a plus

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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