Job description / Role Job Type
Full Time Job Location
Beirut, Lebanon Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartistu00ae, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartistu00ae.

Job description

We are seeking a friendly and professional hostess to join our team in Movenpick Beirut.

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

Communicates directly with guests, i.e., presents menus, helps with recommendations, receives orders, places orders and handles payments. Ensures proper appearance (condition of uniforms) and grooming whilst on duty. Handles the guest greeting upon arrival and their seating through the hostess. Ensures that under no circumstances the entrance is left unattended. Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being. Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). Reports cleanliness and maintenance issues to the immediate supervisor. Handles guest complaints as per instructions or consults the immediate supervisor. Does all mise-en-place work according to the whole day service requirements. Reports any equipment failures or problems to the maintenance department. Participates in any training or development schemes as recommended by senior management. Attends all regular departmental briefings and contributes to open communication within the assigned team. Treats guests and colleagues in a polite and courteous manner. Observes high standards of personal hygiene. Maintains clean and organized side stations at all times. Anticipates customers' needs. Qualifications At least 1 year of customer service experience, preferably in a restaurant setting. Excellent communication skills in English, both verbal and written. Proficiency in basic computer skills, including Microsoft Office and email. Strong multitasking abilities and attention to detail. Ability to work in a fast-paced environment while maintaining a friendly demeanor. Basic math skills for managing reservations and table assignments. Flexibility to work various shifts, including evenings, weekends, and holidays. Enthusiasm for providing exceptional customer service. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Apply Now