Job description / Role Job Type
Full Time Job Location
Doha, Qatar Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a friendly and professional hostess to join our team in Banyan Tree Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

Communicates directly with guests, i.e., presents menus, helps with recommendations, receives orders, places orders, and handles payments. Ensures proper appearance (condition of uniforms) and grooming whilst on duty. Handles the guest greeting upon arrival and their seating through the hostess. Ensures that under no circumstances the entrance is left unattended. Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being. Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). Reports cleanliness and maintenance issues to the immediate supervisor. Handles guest complaints as per instructions or consults the immediate supervisor. Does all mise-en-place work according to the whole day service requirements. Reports any equipment failures or problems to the maintenance department. Passes any maintenance requests to the maintenance department. Participates in any training or development schemes as recommended by senior management. Attends all regular departmental briefings and contributes to open communication within the assigned team. Treats guests and colleagues in a polite and courteous manner. Observes high standards of personal hygiene. Maintains clean and organized side stations at all times. Anticipates customers' needs. Qualifications Ideally with a relevant degree or diploma in hospitality or tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Apply Now