LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests. This role ensures smooth guest flow by greeting and seating guests in a timely and efficient manner, coordinating reservations, and maintaining an organized host station.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Practice safe work habits and follow all safety policies and procedures and regulationsWarmly and graciously greet all guests upon arrivalProvide guidance to guests at One World Observatory inclusive of dining options and general New York City informationUtilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait timesExplain the restaurant concept to guestsRecord guest names and number of people in party when immediate seating is unavailableBe knowledgeable about the floor plan, server station assignments, and table numbersProvide guests with estimated wait timesAlways maintain a professional, courteous attitude when confronted with hostile or impatient guestsAccommodate special seating requests for guests whenever possibleSeat guests based on guest preferences and balancing of customer flow in service stationsOffer guests menus and inform them of their server’s nameInspect tables for proper presentation and completenessRelay messages to servers and bus-persons as neededRelay guest comments or suggestions to the manager on dutyMaintain supplies at the host standClean menus of food and/or stainsKeep work area, including storage areas, clean and organizedPerform general cleaning and sanitizing tasks to adhere to health and safety standardsAttend mandatory meetingsThank guests as they leave and invite them to returnPerform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent - preferredAt least one years’ experience in the food and beverage industryServSafe or Food Handler’s certification

SKILLS AND ABILITIES

Must be at least 18 years of agePersonable, friendly and welcomingAbility to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all timesAbility to read, speak and write in EnglishExcellent verbal and written communication skillsAbility to effectively listen and take direction/instructionAbility to effectively communicate with team members and guestsExcellent knowledge of food and beverage preparation and service standardsFluency in multiple languagesKnowledge of electronic reservation systems (preferably OpenTable)Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidaysAbility to stand for extended periods and to walk to and from the host stand multiple times while on shiftAbility to work independently or as a team during set up and execution of serviceWillingness and drive to consistently exceed guest expectationsAbility to handle challenges, including anticipating, preventing, identifying and solving as necessary)Ability to lift and transport food and other items weighing up to 15 pounds

COMPENSATION

$20.00/hour + 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends | ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.