General Purpose:

A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

 

Essential Duties:

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Acts with integrity, honesty and knowledge that promote the culture values and mission of The Club at ArrowCreek. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Welcome guests in a warm and friendly manner. Ascertains their dining/lodging needs. Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed. Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Helps fellow team members and other departments wherever necessary to maintain positive working relationships. Assists with the overall upkeep of the clubhouse, and lobby. Provides sincere and courteous service to all guests with items such as directions and information. Maintains the lobby in a neat and orderly fashion. Assists with all food and beverage activities. Assists in educating guests regarding policy, current wait times, restaurant information and all other requested information they may require. Incorporates safe work practices in job performance. Regular and reliable attendance. Performs other duties as required.

 

Education/Experience:

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

 

Job Knowledge, Skill, and Ability Preferences:

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English). Assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor or contact The Club at ArrowCreek Human Resources Department if you feel that you require an accommodation.

 

Education/ Certificates/ Licenses/ Training

High School Diploma preferred. Must obtain any required local and state licenses or certifications.

 

Experience /Background/ Knowledge

Knowledge of dining room operations required.

 

Skills

Ability to communicate effectively with managers, guests and employees both verbally and in writing. Must be able to perform basic math computations.

 

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

 

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to

perform from time to time.