About Us:
The soon to open Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today’s multi-tasking traveler. We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation, 24/7 convenience and intuitive service.
About the Role:
As a Host, Guest Services, you will be the first point of contact for our guests, delivering a warm welcome and ensuring a seamless arrival and departure experience. You will manage guest check-in and check-out, process payments, and provide information on hotel services and local attractions. As part of the Hyatt Place Toronto Airport pre-opening team, you will also play a vital role in setting up front office operations and creating a welcoming guest experience from day one.
Job Responsibilities:
Welcome guests with a friendly and professional demeanor, ensuring a positive first impression. Check guests in and out efficiently while adhering to Hyatt service standards. Accurately process cash and credit card transactions, balance cash floats, and prepare daily cashier reports. Provide hotel and local information, including attractions, transportation, and dining recommendations. Promote and up-sell hotel services and room upgrade to maximize guest satisfaction and revenue. Handle guest concerns and service recovery with empathy and professionalism, escalating when necessary. Assist with group check-ins, VIP arrivals, and special guest requests. Book reservations, process cancellations, and update guest profiles accurately in the PMS. Collaborate with other hotel departments to ensure smooth communication and efficient service delivery. Support pre-opening activities, including training, system setup, and preparation of front office materials. Conduct property walks and assist with maintaining lobby and public areas in a clean, welcoming condition. Support housekeeping by delivering guest requests (linens, amenities, supplies) when needed. Monitor safety and security procedures, reporting any maintenance or safety concerns promptly. Deliver service in line with Hyatt Place brand values: warmth, consistency, and attentiveness.Requirements:
Education: High school diploma or equivalent; post-secondary education in Hospitality or related field preferred. Experience: Minimum 1 year of front desk, guest services, or customer service experience in a hotel or related industry. Skills: Strong communication, interpersonal, and problem-solving abilities; proficiency in hotel PMS systems is an asset. Attributes: Friendly, professional, detail-oriented, and able to multitask in a fast-paced environment. Flexibility: Availability to work evenings, overnights, weekends, and holidays as required.Health & Safety:
Follow Hyatt’s Health & Safety Program and comply with all Occupational Health & Safety regulations. Use personal protective equipment (PPE) correctly and promote safe work practices at all times. Report accidents, injuries, or unsafe conditions promptly to a supervisor or manager. Support the Joint Health & Safety Committee by raising any concerns related to workplace safety. Promote and follow the 'Clean as You Go' policy to maintain a safe and organized work environment.Applicants must be legally eligible to work in Canada at the time of application Posted August 22, 2025