**Description:** Ensures that guests receive a speedy and efficient check in/ out. Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. Ensures that the guests’ bill are presented and collected accordingly. Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. Ensures a high level of product knowledge of hotel and local area Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. **Primary Location:** CN-33-Hangzhou **Organization:** Park Hyatt Hangzhou **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** HAN000704 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.