The opportunity

Delaware North's Patina Group is hiring part-time Hosts to join our team at Maria and Enzo's Ristorante in Lake Buena Vista, Florida.

As a Host, you will be the first point of contact for our guests, ensuring that they have an exceptional experience from the moment they arrive. You will manage guest reservations, greet guests with a warm and welcoming attitude, and efficiently assign tables to create a seamless dining or event experience. You will work closely with waitstaff, management, and other team members to ensure that all guests are taken care of promptly and professionally.

 

Pay $17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly payEmployee assistance program Training and development opportunitiesEmployee discountsFlexible work schedules

What will you do?

 

Guest Reception: Greet and welcome guests with a friendly and professional demeanor. Ensure a positive first impression.Table Management: Manage reservations, assign tables, and ensure the seating arrangements are organized and efficient. Handle waitlists and communicate estimated wait times to guests.Customer Service: Answer phone calls, respond to guest inquiries, and assist with any special requests or concerns. Provide information about menu options, specials, or event details.Waitlist Management: Maintain an accurate waitlist during busy times, ensuring guests are seated as quickly as possible.Collaboration: Work with servers, bartenders, and kitchen staff to ensure smooth communication and a seamless experience for guests.Maintain Cleanliness: Keep the host stand, entrance, and seating areas neat and welcoming. Ensure menus and other materials are organized and clean.Reservations Management: Use reservation systems (e.g., OpenTable, Resy) to manage guest bookings and coordinate seating efficiently.Assist in Special Events: Help with event coordination and ensure guests’ needs are met during special events or large gatherings.Manage Guest Flow: Direct guests to their tables and ensure a steady flow of customers in and out of the dining area.Upsell when appropriate: Inform guests about daily specials, promotions, or items that could enhance their dining experience.

More about you

 

Experience: Prior experience in a customer service role or hospitality is preferred, but not required.Skills:Strong communication skills and a friendly, approachable personality.Ability to multitask and remain calm under pressure.Ability to operate reservation systems, phones, and basic office equipment.Team player with a positive attitude.Knowledge of the menu, specials, and general restaurant policies.

Physical requirements

 

Physical Requirements:

Ability to stand and walk for extended periods.May need to lift and carry items up to 35lbs. such as menus or cleaning supplies.

Key Attributes:

Customer-Focused: Always put the needs of the guest first, ensuring they feel welcomed and valued.Organized: Able to manage multiple tasks at once without sacrificing attention to detail.Adaptable: Comfortable working in a fast-paced, constantly changing environment.Positive Attitude: A cheerful, enthusiastic approach to work, even in stressful situations. 

Working Conditions:

Schedule: This position may require evening, weekend, and holiday availability, especially in the hospitality or event industry.Environment: Fast-paced, dynamic, and customer-facing. 

Shift details

Days
Evenings
Holidays
Evenings as needed
Weekends
8hr shift
10hr shift
12hr shift
OT as needed

Who we are

Delaware North is a leader in food service management, operating some of the busiest and most famous kitchens in the world. This is no exception when it comes to serving up exquisite cuisines and unforgettable dining experiences in the Lake Buena Vista, Florida area at Tutto Italia, Via Napoli, Morimoto, Vivoli Florida, The Edison, Enzo's Hideaway and Tunnel Bar, Maria and Enzo's Ristorante, and Pizza Ponte.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.