REQ12348 Host, Loyalty Services - Limassol (Open)

POSITION SUMMARY:

The Host, Loyalty Services operates the Loyalty’ club and casino promotion counters, including any on floor assistance to members or casino patrons. The Host, provides services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. 

Acts as a front-line service representative on behalf of Cyprus Casinos and City of Dreams Mediterranean ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.

PRIMARY RESPONSIBILITIES:

Explains the benefits according to the Loyalty Program and criteriaEnsures a timely implementation of the Loyalty ProgramDelivers immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operationsRegisters players to the COD Membership Loyalty Program and promotes benefits and offersExecutes casino promotions with tasks such as participation registration, on stage draws, MC to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiorsAssesses and identifies clients and liaises with the VIP Executives assisting in allocating the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous itemsLiaises with the Casino Services team in regard to members requests for transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating proceduresMaintains a quick response time to all client’s requests and ensures the Casino Services team has the correct information as a response to the inbound calls from membersFulfills daily documentation and reports accurately in accordance to operationsProvides access control at High Limit AreasAssists the VIP Executives and the Casino Services team with Promotional Chip Program and settlements proceduresAssists other department with the implementation of the AML procedure and ensures all documents are recorded and distributed in a timely mannerLiaises with all Departments to ensure the promised customer service and resolve conflict situationsImplements Responsible Gaming Procedure and ensures all information are logged by Casino ServicesTakes ownership of customer dispute and involves the relevant Management to resolve the issuePerforms any other duty in the department if/ when the Superiors consider it necessary

QUALIFICATIONS:

Experience

One year or above relevant experience in customer services field

Education

Secondary-level education

Skills / Competencies

Computer literateExcellent interpersonal and communication skillsGood command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regardedMust be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrancesMust be able to tolerate second hand smoke

PERSONAL COMPETENCIES

Willing to work on shifts in a 24/7 operationFlexible and accommodatingReceptive and versatile in adopting new approaches and practices to meet changing circumstancesHigh adaptability to various assigned job tasksAbility to work under pressure, energetic and enthusiasticPossesses strong time management skillsMust be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrancesMust be able to tolerate second hand smoke