Job title: Hospitality Manager

Location: Hyderabad

About the job:

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Job Summary:

At Sanofi, we are committed to leveraging Hospitality Management to enhance People & Culture, going beyond managing physical spaces or services. Our approach focuses on creating a user-centric workplace that fosters collaboration, innovation, well-being, and a sense of belonging. By delivering unique on-site experiences, we aim to transform everyday interactions into extraordinary moments that boost engagement and performance. The Hospitality Manager plays a key role in this vision, serving as the primary point of contact for employees and guests, ensuring an elevated workplace experience and overall satisfaction.

Main responsibilities:

All activities listed below can be performed internally or externalized (through the iWX partner) and remain the responsibility of the Hospitality Manager

•    Customer Services Coordination

Preferred Point of Contact of Residents regarding on-site and off-site servicesProvide information on Hub services and advise Residents on the usage of these servicesCollect knowledge of its internal & external customers to ensure the needed adaptation of services on site and enhance personalized experience wherever possibleLiaise between the iWX Team and the Sanofi Workplace Experience team to ensure alignment (and other suppliers, if any)Ensure reporting on the utilization of services and overall engagementEnsures / provides answers to the Resident, launch and follow up on corrective actions, and personally track issue resolution

•    Sanofians’ and Guests’ Feedback & Satisfaction Monitoring

Ensure Resident feedback collection with the iWX Partner at various touch points and from the different channels (Global App / 5* Ratings / Survey Terminals / Mystery Guests / F2F interactions / Listening Groups…)Analyses feedback and generate the reporting according to the appropriate details, site / regions / touch points, business reviews and associated communications)Reports Resident satisfaction into iWX Scorecards

•    Hospitality Management Culture:

Ensures the Hospitality mindset is embodied by all members of the Workplace Experience team (providers and internal collaborators) and must report to the WX Head every observed deviationCheck all elements of design of our Hospitality identity are deployed (Visual, Graphic, Olfactive, etc.)Ensures local teams and newcomers are trained on the Hospitality CultureAssess and report hospitality performance against the KPI’s defined into iWX ScorecardsEnsure regular Hospitality tips / reminders / key services / behaviors for local teams (acculturation / continuous trainings)If needed, re-trains local teams on the Hospitality CultureEmbody Hospitality Management skills

•    Events & Community Management

Develops & animate network with Residents and Business StakeholdersBuild relationships to facilitate the sense of CommunityHelps in animating site communication through appropriate media (appÿ, NL, screens…)Coordinate, schedule and oversee activities / events, from ideation to implementation, as requested by the Business Unit / FunctionCollaborate with Business Unit / Function Teams to co-create calendar of events and activities focusing on employee’s experience and satisfactionTrack relevant Event Management metrics, i.e., repeat attendance, engagement, satisfaction, etc.

About you:

Experience:

Qualified in Hospitality ManagementKnowledge of Facilities Management (Soft & Hard Services)Experience working in matrix organizationsExposure to international and multicultural environmentsProject management skills with ability to lead cross-functional initiatives

Soft Skills & Technical Skills:

High level of integrity and guest-oriented approachExcellent communication skillsAbility to coach and mentor; role model for hospitality attitudeEmotional intelligence, empathy, and cultural awarenessProactive, agile, and open-mindedStrong teamwork orientation and adaptabilityMultitasking and organizational skillsCustomer service excellence with a sense of responsibility and ownershipCreative problem-solving skillsProficiency in Microsoft Office Suite and data management

Education:

Degree in Hospitality Management or related field

Languages:

English and local language proficiency

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!