Position Profile

Accountable for daily operations of a small to medium site and manages a small team. Manages contracted services including, but not limited to:

Copy Services Courier Services Managed Print Services Hospitality Imaging Mail Services

This is a hospitality-driven role, supporting internal and external events, large meetings, and client-facing engagements. The Site Manager will be a hands-on manager, actively involved in event setup, coordination, and ensuring a welcoming, professional environment. Print production skills are a plus, but not required.

Responsible for assessing talent, staff career development, and conducting performance management activities and employee counseling with support from assigned leadership.

Job Duties and Responsibilities Manage daily operations of a small-medium size site while managing a small team of direct reports Prioritize multiple and competing priorities Communicate team vision and create a helpful, positive work culture to maximize retention Demonstrate working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives Manage total production labor percentages by achieving company-established targets Improve quality of operations through effective implementation and management of Ricoh Service Excellence tools Ensure achievement of Service Level Agreements; work with the customer to improve business processes (with support from AOM/ESM or NOM) Create and maintain a customer-focused environment with regular end-user feedback and satisfaction surveys Ensure quality of operations by meeting audit and deadline standards and compliance Ensure proper staffing by matching employee skills and equipment with production and hospitality demands Motivate employees and recognize accomplishments using Ricoh Recognizes programs Clearly communicate job expectations and consequences; train, cross-train, coach, counsel, direct, and evaluate staff to increase output and quality Identify training and performance planning targets through development of assigned staff via Individual Development Plan Management Evaluate team member performance and provide career development and training opportunities Maintain formal contact with the customer on a daily basis Possess an in-depth understanding of the client's requirements (with support from AOM/ESM or NOM) Identify gaps or scope creep in service delivery and adjust process documentation to align with client or Ricoh framework while ensuring financial responsibilities are met Facilitate resolution of pricing, order, and invoicing issues by interacting with the sales department Create/support site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting (with support from AOM/ESM or NOM) Actively participate in the setup and execution of events, meetings, and hospitality services Perform other duties as assigned Qualifications (Education, Experience, and Certifications)

Typically Requires:

High school diploma or GED 3–5 years of work experience in a related field (B2B and/or technical) 2 years of managerial experience strongly preferred 3–5 years of customer-facing experience required Demonstrated high-level knowledge and understanding of technology Proficient in Microsoft Office 360 Knowledge, Skills, and Abilities Strategic thinking and issue resolution Ability to present to medium-sized groups Complex problem-solving skills Professional customer service and technical aptitude Strong written and verbal communication skills Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level Work assignments are diversified; interpret, comprehend, and apply complex material, data, and instruction; prepare and convey diversified information Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting/moving items up to 50 lbs Moderate dexterity required for regular use of calculators, keyboards, hand tools, and eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.