ROLE SUMMARY

The Hospital Systems/Alternate Site Sr Account Manager is responsible for Sterile Injectables, and Specialty Brands sales; Is a critical component to the growth of the overall business with increasing consolidation and complexity in how these accounts conduct their business and manage patients, this individual will be required to effectively work in a dynamic business environment.

The primary function is to develop, maintain and grow strategic long-term Integrated Delivery Network (IDN), SPPs, Alternate Site and Key Stakeholders customer relationships, develop and execute customer business plans and ultimately maximize sales and margin growth within assigned Accounts

ROLE RESPONSIBILITIES

Essential Functions:

Customer Relationship Management:  Developing, maintaining and enhancing strategic customer relationships across the entire accounts’ organization including but not limited to Pharmacy/Procurement, clinical, operations, and other critical stakeholders.  Other Customer Relationship Management responsibilities include

Ensure that accounts have a positive experience when dealing with Pfizer.

Effectively navigate through complex organizations to grown contacts within accounts to gain influence among key decision makers; establish and leverage relationships to expand access to product offering.

Effectively articulate value proposition statements conveying economic, clinical and other key differentiators and quickly assess the success of messaging, revising strategy & tactics if/when required.

Business Planning & Strategic Execution:   Develop and execute strategies that achieve growth targets that are aligned to business unit objectives and strategic initiatives.  Other responsibilities include:

Understand assigned accounts business model; find mutually beneficial economic solutions to increase Pfizer value proposition.

Develop and adapt focused and customized strategies for the each assigned customers (and their members for GPO’s); ensure alignment of plans with Pfizer business objectives and strategic initiatives and adapt strategies based on market conditions.

Conduct quarterly (or as needed) business reviews with assigned accounts.

Effectively utilize and deploy resources (people, systems, information and products) to accomplish sales goals and support key customer objectives and business strategy.

Leadership:  Provide strong leadership to internal stakeholders in order to effectively accomplish the following:

Provide a collaborative environment for all members within a matrix in order to effectively serve our IDN/SPPs/Alternate Site/Key Stakeholders customers and resolve concerns/issues our customers may have.

Provide a positive environment where accountability, collaboration, ingenuity and problem solving are expected and encouraged.

Contracting:   Manage customer contracts by liaising with customers and internal contracting team

Analyze current contracts and identify opportunities to drive contract compliance, product portfolio expansion and gain support for inclusion of products in the next contracting cycle.

Internal Relationship: Collaborate closely with Field Sales, Contracting and Trade to develop strategies and value add programs that help maintain and grow the business as well as improve contract compliance.

Secondary Functions:

Perform special project and assignments as directed by the Supervisor

QUALIFICATIONS

Education: MBA or advanced degree is a plus

Ability to travel domestically and stay overnight as necessary.

Valid PR/US driver’s license and a driving record in compliance with company standards.
Candidate must reside in San Juan, Puerto Rico preferred – Local Candidates Only.

Experience:

The Hospital Systems/Alternate Site Sr Account Manager must have a minimum of 6 years of successful healthcare sales experience with proven results and must possess strong leadership skills demonstrated either through leading a sales team or managing large accounts requiring internal leadership interaction.

They also must have demonstrated ability to serve customers’ needs (immediate follow-up, addressing issues promptly) and collaborate with multiple and diverse product lines, customer segments, and levels of internal/external stakeholders.   

Other Requirements:

This person must have strong business management skills, demonstrate an excellent understanding of marketing practices, be able to develop and execute strategic plans, and understand and apply the fundamentals of financial management to perform profit and loss analyses to plan strategies

This person must have strong analytical and problem-solving skills, a demonstrated ability to gather, understand, evaluate information from various sources (establishes links between sources of data, draws logical conclusions and provides appropriate options, makes recommendations and wise decisions in a timely manner, and has the ability to utilize various analytical tools to gather, understand and evaluate information (Excel, etc).

This person must have well-developed project management/organizational skills to manage multiple projects and priorities.  The candidate will have a proactive, results-oriented willingness to drive changes across the organization while working effectively with cross-functional teams in a matrix environment, focusing energy in the right places to work efficiently.

This person must have a high degree of self-direction with the ability to constantly seek innovative ways to perform tasks in an efficient and timely manner.

This person must be fully bilingual (English & Spanish)

Proficient in Microsoft Excel, Word, and PowerPoint

Occasional travel; mainly to USA (i.e. Sales/Business meetings), POAs, trainings, etc

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Participation in business reviews / Operating Plans / territory analysis and / or in its preparation.

Ability to work After hours
Participation in conventions or activities on weekdays and / or weekends.
Occasional trips; mainly to USA (i.e. sales meetings), POAs, trainings, etc.

OTHER JOB DETAILS:

Last Date to Apply for Job: August 18th

The annual base salary for this position ranges from $112,700.00 to $187,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

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