VCA Becker Animal Hospital is seeking an exceptional Hospital Manager to Lead and Inspire our professional team. We are a high-volume, 24/7 veterinary hospital offering both emergency and general practice services in San Antonio. We have 10+ doctors and over 120 associates. We pride ourselves on delivering exceptional patient care, client service, and fostering a collaborative, growth-oriented workplace.

The ideal candidate will have a:

Positive "Can Do" Attitude in Business Decisions and Client Service.Radiate passion in working with people and who finds joy in helping animals. Be able to lead a team with emotional intelligence. Create a high functioning team but also have fun. Be available to their teams on all shifts.Minimum of 5 years of experience as a Hospital Manager.Resides in San Antonio.

Job Summary

The Veterinary Hospital Administrator is responsible for the overall operational leadership of the hospital. This role ensures smooth day-to-day functioning, supports clinical teams, manages administrative staff, and drives strategic initiatives to improve efficiency, profitability, and employee engagement. We are looking for an experienced Positive visionary leader who can lead a large team of professionals and has the ability to be an agile change agent. Must love working with people.

Key Responsibilities

Operational Leadership

Oversee daily hospital operations across emergency and general practice departmentsEnsure compliance with veterinary regulations, OSHA standards, and hospital protocolsMonitor and maintain inventory, equipment, and facility needs

Financial Management

Develop and manage budgets, forecasts, and financial reportsAnalyze KPIs and implement strategies to improve revenue and cost controlCollaborate with accounting and finance teams on billing, payroll, and vendor contractsMeet financial expectations and goals

Human Resources

Recruit, onboard, and retain top-tier veterinary and support staffManage scheduling, performance evaluations, and conflict resolutionFoster a culture of accountability, teamwork, and continuous improvement

Client Experience

Ensure exceptional customer service and client communicationAddress escalated client concerns and feedback professionallySupport marketing and community outreach initiatives

Strategic Planning

Partner with medical leadership to align operational goals with clinical excellenceLead hospital growth initiatives, including service expansion and facility upgradesImplement technology and process improvements to enhance workflow

Qualifications

Bachelor’s degree in Business Administration or related field (Master’s a plus)Certified Veterinary Practice Manager Certification is a plusMinimum of 5 years of leadership experience in veterinary or hospital administrationStrong financial acumen and HR people skillsExcellent communication, organizational, and problem-solving abilitiesFamiliarity with veterinary software is a plus

Other Skills

Ability to inspire and guide diverse teams, resolve conflicts, and foster a culture of accountability and collaboration.Resilient and growth mindsetSkilled in long-term planning, identifying growth opportunities, and aligning operational goals with clinical excellence.Proficient in budgeting, forecasting, analyzing KPIs, and implementing cost-control strategies.Knowledge of hiring practices, performance management, labor laws, and employee engagement techniques.Strong interpersonal skills with a focus on delivering exceptional client experiences and handling escalations with professionalism.Capable of streamlining workflows, managing inventory, and optimizing scheduling in a high-volume environment.Calm under pressure with the ability to make sound decisions quickly, especially in emergency situations.Excellent verbal and written communication skills, with the ability to work effectively across departments and with external and internal partners.Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment are crucial for success in this role. The Veterinary Hospital Administrator must be passionate about animal care while possessing strong leadership capabilities to guide the team towards providing exceptional service in a compassionate environment.

Eligible full-time employees will be rewarded with a comprehensive benefits package, including: 

Health & Well-being 

Innovative associate health and well-being department (Headspace app subscriptions, Fidelity financial wellness tool, and access to additional mental health resources) 401k retirement savings plan with company match Health/dental/vision insurance, infertility benefits, gender affirmation services Paid parental, vacation and sick leave 

Professional Development 

Company MasterclassesAccess to Continuing Education resourcesScholarships to certification and Bachelor degree with partner college

Additional Benefits 

75%-100% pet discounts on servicesPerformance BonusesPaid life insurance Paid short-term disability insurance 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.