Major Responsibilities:
Maintains staff schedules. Schedules patients for admission and home health aide visits. Coordinate additional staffing resources (SCT, agency) when staffing assistance is needed. Coordinate Face to Face (F2F) visits for physicians/APNs. This requires detailed knowledge of the coverage area for each staffing resource/vendor and any restrictions and/or limitations for each resource/vendor.
Responsible for support function and timeliness of execution to meet the required regulations. Monitor specified Epic reports and work ques per defined timelines. Responsible for preparation of weekly IDT meetings.
Ensures professional courtesy for effective triage/routing of phone calls and patient privacy. Answers all inbound telephone, screens calls and takes messages. Take intake calls with intake coordinator is unavailable. Performs other duties as assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
License/Registration/Certification:
A valid driver’s license issued by the Division of Motor Vehicles.
Issued by (Governing Body): n/a
Level of Education: GED or HS Equivalency Diploma
Field of Study (if applicable): n/a
Years of Experience: Requires 3 years of exp
Describe Type Experience: experience in a medical field such as a hospital or medical office. Knowledge of medical terminology, • Good communication skills,
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Experience with multi-line phones
Experience with Microsoft applicationsPHYSICAL REQUIREMENTS AND WORKING CONDITIONS
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.