Coordinate Care. Support Compassion. Empower Hospice Teams.
We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.
As a Patient Care Coordinator, You Will:
Administer day-to-day operations for assigned hospice programs and sites
Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods
Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion
Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking
Gather and input complete referral information into hospice systems promptly
Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death
Verify Medicare eligibility and obtain required authorizations and reauthorizations
Process patient transfers by obtaining necessary paperwork from previous agencies
Respond to phone referrals and inquiries in a professional and compassionate manner
Verify commercial insurance and ensure accurate patient benefit periods and events in system
Add new physicians and facilities to the system as needed
Administer satisfaction surveys and support compliance with company policies and training
Maintain adherence to managed care principles, hospice regulations, and company values
About YouQualifications – What you’ll bring:
High School Diploma or GED required3–5 years administrative experience, with at least 1 year in healthcare or hospice preferred Knowledge of hospice concepts and terminally ill patient care Ability to manage multiple tasks with professionalism and composureStrong communication and organizational skillsProficient with office equipment and technology (computer, tablet, EMR systems)Comfortable working in a fast-paced, team-oriented environmentPreferred Experience (Not required):
Previous experience in hospice, home health, or medical office administrationFamiliarity with Medicare eligibility and insurance verification processesEMR (Electronic Medical Record) proficiencyCompassionate and respectful demeanor when communicating with familiesStrong attention to detail and commitment to quality documentation We OfferBenefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)
Ready to Join a Team That Cares?
Apply today and become part of a team that supports patients and families with compassion—in the moments that matter most.
Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace
Keywords: hospice care coordinator, non-clinical coordinator job, hospice administration, patient scheduling hospice, hospice support staff, Medicare eligibility coordinator, end-of-life care admin
Location Gentiva Hospice Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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