Location: Warsaw Division: Nespresso **Part-time position** **Fixed term employment contract** The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional Nespresso coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee. Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high. Currently we are looking for **HoReCa Oparational** **Manager.** **In this position key responsibilities will include:** + Manage the execution of B2B former CRC channel & customer related projects, e.g. customer segmentation, data update, extension of customer operating and 3Y agreement contacts + Depending on customer segment active cooperation with the marketing department regarding promotional plans (customers, CRC, GET. K&I) to keep and increase capsules volume + Lead key local or HQ- initiated B2B commercial and service improvement projects + Monitor and optimise HoReCa business KPI's to improve overall performance + Segmentation of customers. Number of customer programs conducted. KPI's performance e.g. churn rate, erosion, customer live cycle. + Actively participates and shares inputs during Monthly Demand & Supply planning meetings + Ensure data quality capture and update process is implemented and raise gaps, trigger actions to fix issues **To succeed in the role the following experience and competencies will be essential:** + Min. 3 years of commercial experience (i.e. customer service experience, sales support & administration experience) + Project management experience + Good knowledge of B2B organization and roadmap, vision/objectives + Expert in B2B products (machines/coffee), services, contracts, payment and invoicing conditions, customer distinct delivery requirements and technical service package + Master B2B E2E cross-funtional processes and tools + Excellent knowledge of procedures, guidelines and policies (e.g. pricing, contracts, invoicing, credit limit policy, etc.) + Analytical capacity + Excellent communication skills + Excellent organizational skills **We offer:** + **Fixed term employment contract (until the end of 2026)** + **Part-time position (75% full-time equivalent)** + Benefits Package: MultiSport Card, LuxMed Package, Life Insurance, Employee Pension Fund, 50% subsidy in the employee canteen, Discounts on company products in the Nestle boutique + Opportunity to build professional experience in an international company from the FMCG industry with the highest work standards + A work atmosphere based on respect, professionalism and kindness + Creating a career development path tailored to the aspirations and opportunities within the company + Flexible working hours and the possibility of hybrid work + Opportunity to participate in Sustainability projects and join a community focused on creating sustainable solutions.