HOOS ENFORCEMENT OFFICER TRAINING PROGRAM

The HOOS Enforcement Officer Training Program provides structured coursework and paid on-the-job training as a full-time, benefitted Enforcement Officer with the University of Virginia’s Department of Parking and Transportation. Enforcement Officers’ daily tasks include utilizing license plate reader (LPR) devices to write citations, assisting as a garage ambassador, sign shop worker, or with maintenance staff. Upon completion of training, employees will have been onboarded at UVA, completed safety and security training and basic computer skills instruction, and have the necessary workplace and customer service skills to serve as an Enforcement Officer. After training, employees will undergo additional on-the-job training.

Paid training includes:

· Orientation, Onboarding, and Benefits

· Safety and Security Training – threat assessment, active bystander, de-escalation, blood and body fluid hazards, biological hazards, etc.

· Workplace Readiness Training – customer service, dealing with upset customers, time management, teamwork, problem-solving, conflict resolution, professional etiquette, personal well-being, etc.

· Basic Computer Skills Training – basic computer and mobile device usage, navigating Workday for work-related functions, etc.

· Program participants will receive the following certifications: American Red Cross CPR/First Aid and Blood Borne Pathogens and numerous LinkedIn and Coursera certificates.

Enforcement at UVA Parking & Transportation is an integral part of the University’s functionality. As an Enforcement Officer, your daily tasks may include utilizing license plate reader (LPR) devices to write citations, assisting as a garage ambassador, sign shop worker or assisting our maintenance staff. The successful candidate(s) will also possess excellent frontline customer service skills as you are the face of Parking at UVA.

Minimum Qualifications:

· High school diploma or equivalent required.

· At least 8 months of prior work experience required. Experience gained during part-time work as a student may be considered. Experience does NOT have to be driving-related.

· A valid Driver's license is required with a Department of Motor Vehicles (DMV) driving record points balance of 0 or better.

Preferred Qualifications:

Fluency in Spanish preferred

Attention to detail

Experience with data entry on computers/mobile phones

Previous customer service/outside sales experience is preferred

Demonstrated independent and critical thinking skills

This position is located in Charlottesville, VA.

The anticipated hiring range is $19.00 - $22.00 hourly, dependent upon education and experience. This is a non-exempt level, benefitted position.

For more information on the benefits at UVA, visit hr.virginia.edu/benefits.

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. A completed pre-employment health screen is required for this position prior to employment.

Physical Demands:

Safe operation of a state vehicle requires sustained sitting, driving, use of both hands, use of either hand, fine finger manipulation, and wrist movement. This position requires walking, in/out movement from vehicle, standing, and working in inclement weather conditions. The position requires traveling around the bus lot, driving a transit unit, manipulating cleaning equipment, and lifting equipment or parts as necessary.

Work performed during special events and as part of servicing the equipment requires standing, traveling, and the potential for bending, lifting, and carrying.

All of these physical requirements should be considered essential to the position.

Please apply online, by searching for requisition number R0074747. Complete an application with the following documents:  

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF.   Applications without all required documents will not receive full consideration.

Internal applicants: Apply through your Workday profile by searching “Find Jobs.”

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu.

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

The position requires traveling around the bus lot, driving a transit unit, manipulating cleaning equipment, and lifting equipment or parts as necessary.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.