Start here at Hartford HealthCare and work where every moment mattersHartford HealthCare at Home doesnrsquot just take great care of our patients we take great care of our therapists too Our benefit options at Hartford HealthCare at Home are designed so you can care for yourself and your family just as you care for others when you are hereWhat our colleagues love about HHCAHbullTuition Reimbursement up to after six months of employment and up to tuition discounts with partnering institutions for colleague AND dependentsbullLoan forgiveness for qualifying existing student loansbullEmployee assistance and wellness programs including a strong focus on promoting mental healthbullPaid time off and health insurance packagesbullAll therapists are provided a cellphone and laptopbullDiscounts on services products and optional coverages ndash movie tickets pet insurance travel and moreHartford HealthCare at Home We currently have Fulltime Part time and Pay Per Visit opportunity with HHCRNrsquos home care division with flexible scheduling wonderful work life balance For over years Hartford HealthCare at Home has been fulfilling our mission by enabling individuals to achieve maximum independence participate in their own plan of care and to live with dignity while receiving quality care in their own homes Our dedicated caregivers of HHC at Home use the latest in research and education to develop a coordinated consistently high standard of care for all its customersJob SummaryThe Homecare Navigator Team Lead assists the Manager of Strategic Partnerships with the oversight of the daily operations and performance of the Homecare Navigator team within assigned hospitals This role plays a key part in supporting and executing strategies to meet and exceed system referral and agency growth targets The lead supervises a dynamic Navigator team ensuring the successful development and implementation of annual business growth sales and marketing plansIn close collaboration with hospital referral sources this role cultivates strong relationships drives innovative outreach strategies and ensures that Hartford HealthCare at Home HHCAH services meet the needs of hospital partners The lead works jointly with the Region Executive Director Clinical Director and ManagerDirector of Strategic Partnerships to support the Regional Business Development BD strategyAdditionally the Lead works with hospital case managers and care coordinators to educate patients families and healthcare professionals about care options They ensure smooth transitions for patients across care settings reduce readmissions and support improved communication between patients families and providers The role also plays a critical function in identifying strategic partnership opportunities and generating qualified referrals for HHCAHKey ResponsibilitiesGeneral Responsibilitiesbull Meet or exceed corporate admission goals across all service linesbullBuild trust and relationships within the agency and across hospital partnersbullMarket HHCAH service lines to system stakeholdersbullIdentify patients at risk during care transitions using standard assessmentsbullReview and validate patient demographic and clinical informationbullSupervise and train Navigator team performance and workflows ensuring timely and accurate patient referrals and seamless care transitionsbullSupport the development of the HomeCare Navigator team members through teaching and mentorshipbullMaintain team schedules in alignment with patient discharge volumesbullReport on team success and opportunity metrics to Manager of Strategic Partnerships and others as requestedbullSupport employee performance evaluations and discipline in collaboration with and under the guidance of the Manager of Strategic PartnershipsReferral Chart ReviewbullReview relevant data from HCHB and EPIC eg demographics HP comorbidities therapyservicesbullDocument DME needs supplier contacts critical medicationslabs and high risk concernsbullIdentify support services eg CCCI CHCPE ICP ACOs and share with the HHCAH teambullCommunicate essential care planning information to HHCAH staffbullMonitor all patients in hospitalSNFALF and notify HHCAH regarding expected start of carebullTrack patients transitioning to SNFs for post rehab follow upbull Assist with complex discharges in collaboration with care coordination teamsBedside Transitional Supportbull Meet patientscaregivers at bedside to conduct visual assessments and provide educationbullFollow up post discharge to ensure adherence to care plans and goalsbullAddress languageinterpretation needs confirm homebound status identify primary caregivers and address discharge barriersbullReinforce importance of provider follow ups confirm legal representation and identify appropriate services eg hospice behavioral healthbullEngage patients in meaningful goals and create sustainable care plansEducation Communicationbull Introduce HHCAH services and explain next steps in care planningbullEnsure patientfamily receives clear communication about the process and any financial responsibilitiesbullProvide disease specific education using teach back methods and RED FLAG warning signsbullSupply contact information and attend family meetings as neededbullReview discharge summaries and med lists with patients reinforcing medication and care understandingbull Initiate Personal Health Record and promote health literacy and early intervention awarenessCoordination Collaborationbull Coordinate discharge planning with hospital care teams and document key updatesbullRecommend post acute services to case management teamsbullPresent the HHCAH Patient Care Form when compliance issues arisebullMaintain communication with PCPs and HHCAH staff to ensure continuity of carebullProactively address transitional care issues and barriers intervening when necessarybullRepresent HHCAH at hospital rounds and provide consultation to partner agenciesbullMaintain confidentiality HIPAAstatefederal regulationsbullActively participate in HW performance improvement initiativesbullPerform other duties as assignedStart here at Hartford HealthCare and work where every moment mattersHartford HealthCare at Home doesnrsquot just take great care of our patients we take great care of our therapists too Our benefit options at Hartford HealthCare at Home are designed so you can care for yourself and your family just as you care for others when you are hereWhat our colleagues love about HHCAHbullTuition Reimbursement up to after six months of employment and up to tuition discounts with partnering institutions for colleague AND dependentsbullLoan forgiveness for qualifying existing student loansbullEmployee assistance and wellness programs including a strong focus on promoting mental healthbullPaid time off and health insurance packagesbullAll therapists are provided a cellphone and laptopbullDiscounts on services products and optional coverages ndash movie tickets pet insurance travel and moreHartford HealthCare at Home We currently have Fulltime Part time and Pay Per Visit opportunity with HHCRNrsquos home care division with flexible scheduling wonderful work life balance For over years Hartford HealthCare at Home has been fulfilling our mission by enabling individuals to achieve maximum independence participate in their own plan of care and to live with dignity while receiving quality care in their own homes Our dedicated caregivers of HHC at Home use the latest in research and education to develop a coordinated consistently high standard of care for all its customersJob SummaryThe Homecare Navigator Team Lead assists the Manager of Strategic Partnerships with the oversight of the daily operations and performance of the Homecare Navigator team within assigned hospitals This role plays a key part in supporting and executing strategies to meet and exceed system referral and agency growth targets The lead supervises a dynamic Navigator team ensuring the successful development and implementation of annual business growth sales and marketing plansIn close collaboration with hospital referral sources this role cultivates strong relationships drives innovative outreach strategies and ensures that Hartford HealthCare at Home HHCAH services meet the needs of hospital partners The lead works jointly with the Region Executive Director Clinical Director and ManagerDirector of Strategic Partnerships to support the Regional Business Development BD strategyAdditionally the Lead works with hospital case managers and care coordinators to educate patients families and healthcare professionals about care options They ensure smooth transitions for patients across care settings reduce readmissions and support improved communication between patients families and providers The role also plays a critical function in identifying strategic partnership opportunities and generating qualified referrals for HHCAHKey ResponsibilitiesGeneral Responsibilitiesbull Meet or exceed corporate admission goals across all service linesbullBuild trust and relationships within the agency and across hospital partnersbullMarket HHCAH service lines to system stakeholdersbullIdentify patients at risk during care transitions using standard assessmentsbullReview and validate patient demographic and clinical informationbullSupervise and train Navigator team performance and workflows ensuring timely and accurate patient referrals and seamless care transitionsbullSupport the development of the HomeCare Navigator team members through teaching and mentorshipbullMaintain team schedules in alignment with patient discharge volumesbullReport on team success and opportunity metrics to Manager of Strategic Partnerships and others as requestedbullSupport employee performance evaluations and discipline in collaboration with and under the guidance of the Manager of Strategic PartnershipsReferral Chart ReviewbullReview relevant data from HCHB and EPIC eg demographics HP comorbidities therapyservicesbullDocument DME needs supplier contacts critical medicationslabs and high risk concernsbullIdentify support services eg CCCI CHCPE ICP ACOs and share with the HHCAH teambullCommunicate essential care planning information to HHCAH staffbullMonitor all patients in hospitalSNFALF and notify HHCAH regarding expected start of carebullTrack patients transitioning to SNFs for post rehab follow upbull Assist with complex discharges in collaboration with care coordination teamsBedside Transitional Supportbull Meet patientscaregivers at bedside to conduct visual assessments and provide educationbullFollow up post discharge to ensure adherence to care plans and goalsbullAddress languageinterpretation needs confirm homebound status identify primary caregivers and address discharge barriersbullReinforce importance of provider follow ups confirm legal representation and identify appropriate services eg hospice behavioral healthbullEngage patients in meaningful goals and create sustainable care plansEducation Communicationbull Introduce HHCAH services and explain next steps in care planningbullEnsure patientfamily receives clear communication about the process and any financial responsibilitiesbullProvide disease specific education using teach back methods and RED FLAG warning signsbullSupply contact information and attend family meetings as neededbullReview discharge summaries and med lists with patients reinforcing medication and care understandingbull Initiate Personal Health Record and promote health literacy and early intervention awarenessCoordination Collaborationbull Coordinate discharge planning with hospital care teams and document key updatesbullRecommend post acute services to case management teamsbullPresent the HHCAH Patient Care Form when compliance issues arisebullMaintain communication with PCPs and HHCAH staff to ensure continuity of carebullProactively address transitional care issues and barriers intervening when necessarybullRepresent HHCAH at hospital rounds and provide consultation to partner agenciesbullMaintain confidentiality HIPAAstatefederal regulationsbullActively participate in HW performance improvement initiativesbullPerform other duties as assignedMinimum RequirementsAssociates degree in Nursing ADNPreferred EducationBachelorrsquos Degree in Nursing BSNExperienceMinimum of years of case management discharge coordination or sales experience in the last yearsPreferred ExperienceWithin the last years yearsrsquo experience in healthcare salesLanguage SkillsFluent in English speaking and written PreferredBi lingual speaking Spanish preferredKnowledge Skills and Ability RequirementsKnowledgebull Strong working knowledge of care transitions discharge planning and home healthhospice servicesbullFamiliarity with healthcare systems and processes including EPIC HCHB and CMS guidelinesbullKnowledge of HIPAA regulations and patient confidentiality requirementsbullGeneral knowledge of health conditions medication management and care coordination practicesSkillsbull Leadership Supervision Ability to train mentor and guide a team in a high volume fast paced environment provides performance feedback and supports staff developmentbullInterpersonal Communication Strong ability to communicate effectively and compassionately with patients families hospital partners and internal stakeholders across disciplinesbullClinical and Analytical Review Skilled at reviewing medical charts and identifying critical patient information including risk factors and discharge barriersbullOrganizational Skills Excellent time management task prioritization and scheduling abilities for both self and team membersbullSales Marketing Acumen Comfortable promoting service lines and building relationships to generate qualified referrals understands target based performance environmentsbullCrisis Management Able to address and resolve discharge complications and communication breakdowns with professionalism and urgencyAbilitiesbull Ability to work independently while also collaborating effectively with cross functional teamsbullAble to engage in bedside conversations with patients and caregivers explain clinical information in accessible language and use teach back methodsbullComfortable navigating electronic health record systems EPIC HCHB and entering detailed timely documentationbullCapable of maintaining professionalism and empathy under pressure and during emotionally sensitive situationsbullDemonstrated ability to adapt to evolving organizational structures and leadership expectationsbullAbility to manage competing priorities delegate tasks appropriately and ensure timely resolution of outstanding issuesWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentMinimum RequirementsAssociates degree in Nursing ADNPreferred EducationBachelorrsquos Degree in Nursing BSNExperienceMinimum of years of case management discharge coordination or sales experience in the last yearsPreferred ExperienceWithin the last years yearsrsquo experience in healthcare salesLanguage SkillsFluent in English speaking and written PreferredBi lingual speaking Spanish preferredKnowledge Skills and Ability RequirementsKnowledgebull Strong working knowledge of care transitions discharge planning and home healthhospice servicesbullFamiliarity with healthcare systems and processes including EPIC HCHB and CMS guidelinesbullKnowledge of HIPAA regulations and patient confidentiality requirementsbullGeneral knowledge of health conditions medication management and care coordination practicesSkillsbull Leadership Supervision Ability to train mentor and guide a team in a high volume fast paced environment provides performance feedback and supports staff developmentbullInterpersonal Communication Strong ability to communicate effectively and compassionately with patients families hospital partners and internal stakeholders across disciplinesbullClinical and Analytical Review Skilled at reviewing medical charts and identifying critical patient information including risk factors and discharge barriersbullOrganizational Skills Excellent time management task prioritization and scheduling abilities for both self and team membersbullSales Marketing Acumen Comfortable promoting service lines and building relationships to generate qualified referrals understands target based performance environmentsbullCrisis Management Able to address and resolve discharge complications and communication breakdowns with professionalism and urgencyAbilitiesbull Ability to work independently while also collaborating effectively with cross functional teamsbullAble to engage in bedside conversations with patients and caregivers explain clinical information in accessible language and use teach back methodsbullComfortable navigating electronic health record systems EPIC HCHB and entering detailed timely documentationbullCapable of maintaining professionalism and empathy under pressure and during emotionally sensitive situationsbullDemonstrated ability to adapt to evolving organizational structures and leadership expectationsbullAbility to manage competing priorities delegate tasks appropriately and ensure timely resolution of outstanding issuesWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment