Are you ready to lead a high‑performing home shopping team in a dynamic organization at the forefront of the grocery service business? Do you want to be part of an innovative online and digital operation? Do you thrive in a fast‑paced environment where you can make a real impact? Are you a natural leader ready to guide a team of dedicated associates?
As a Home Shopping Department Manager, you will be responsible for selecting customer products and managing the people, processes, and tools that create an exceptional online shopping experience. From selecting premium produce to ensuring on‑time order readiness, you will lead a team of 15–30 associates responsible for picking, staging, loading, and delivering online grocery orders.
This role requires a leader who can multitask, solve problems quickly, and maintain a steady focus on delivering outstanding customer service while driving E‑Commerce growth and meeting key performance goals.
Key Accountabilities Daily Operations & Order Fulfillment Manage day‑to‑day E‑Commerce operations and overall picker performance. Ensure high‑quality produce and in‑code products are selected. Ensure all customer orders are accurately picked, staged, and prepared for on‑time delivery. Audit orders for accuracy and completeness. Achieve a minimum productivity rate of 90 picks per hour, ensuring staff performance meets expectations. Product Availability, Inventory & Partnerships Partner with Store Director, department heads, receivers, vendors, and Operations Managers to ensure product availability. Manage the re‑shop process to minimize out‑of‑stocks and substitutions. Monitor and manage future item demand. Participate in weekly Store Director and department manager meetings. Meet critical performance targets: 97% in‑stock fulfillment Less than 3% out‑of‑stocks Zero missing items Partner with drivers and observe shoppers to ensure best practices are being followed. Staff Leadership & Development Collaborate with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage team members. Schedule shoppers effectively to support efficiency, productivity, and service needs. Build a performance‑driven, supportive, and engaged team environment. Customer Service & Issue Resolution Proactively manage customer contact, including responding to inquiries and conducting outreach when needed. Process customer refunds promptly and accurately. Ensure every touchpoint contributes to a positive and consistent customer experience. Technology, Tools & Asset Management Use current computer applications to manage orders, communicate directives, and complete reporting. Manage E‑Commerce assets, equipment, and any undelivered product. Perform services for drive‑up customers and assist delivery agents partnering with the E‑Commerce program. Knowledge and Experience Customer service and retail experience preferred. Experience working with and leading teams.