Description As the Home Mortgage Processor Specialist, you will be responsible for ensuring the completeness of each loan submission. You will verify that the required loan documentation has been provided. The ability to organize, identify and promptly notify the customer and LO of missing items in a professional manner is essential to the role. Primary responsibilities include + Review all loan files for required documentation, identify missing critical documents, verify information is up to date. + Provides excellent customer service. + Acts as primary contact for customer, liaises between LO and underwriter, and responds to calls and emails in a timely manner. + Manages loan process, order all documents needed, organize underwriting conditions, and monitor closing dates to close files quickly. + Updates system throughout the Loan process. Qualifications, Education, Certifications and/or Other Professional Credentials + Exemplary customer service skills, both written and oral, with external and internal customers and vendors + Exceptional time management, organizational skills and ability to meet deadlines is critical to this position + Ability to take complex terminology or documentation requests and translate into simple and easy to understand terms for customers + Attention to detail and focus on quality while meeting productivity standards required + Must be able to multi-task in a fast paced environment + Experience navigating product, procedure and policy guidelines + Proficient PC skills, including Microsoft Office, 2-3 years’ experience preferred + 3-5 years of mortgage industry experience required + 3-5 years working knowledge of DTI and LTV ratios with ability to understand loan documentation and related reports and/or websites preferred + 3-5 years’ experience processing conventional, government and bond loans + 3-5 years’ experience working with self-employed borrowers and tax returns + Thorough understanding of regulatory guidelines including, but not limited to, Fair Lending, Reg B, TRID, etc. + Empower.Net experience preferred Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday (4 days a week in Marlton, NJ) Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/20/2026