Advance your career by joining our Home Lending Operation Team that supports all phases of loan closings. As an Operations Supervisor within our Team, you will play a vital role in overseeing the Team and Ensuring that all unit objectives and standards are met consistently met. You will be a flexible problem-solver who enjoys helping team members assist customers to resolve their questions and concerns. 

Job responsibilities : 

Overseeing a team of Closing specialists

Ensuring objectives and standards are met 

offer support in selecting and retaining talent 

managing the performance of the team 

Have excellent Customer Focus 

Be a proactive problem-solver who assists team members in resolving customer queries and concerns 

Influence Internal and External Partners and promote process improvement 

Required Qualifications, capabilities and skills 

Experience leading a team

Strong problem solving skills 

Strong written and verbal communication skills 

Excellent relationship management skills 

Customer service experience