**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. **Organization:** VHCS Clinical - Operations **Job Summary:** JOB SUMMARY Manage the day to day operations of the Team's occupational therapists, physical therapists, speech-language pathologists, assistants and technicians. Communicate Team expectations and procedures for implementation of department/VUMC policies. Advocate for the resources required in the provision of high quality care to patients and families. Promote improvement of Team processes and patient care outcomes utilizing QI techniques/tools. Facilitate staff development and ongoing learning. Evaluate each staff member's individual and team performance. Coordinate programs with other Teams and the department to maximize use of limited resources. . KEY RESPONSIBILITIES • Manage day to day operations for Team. • Schedule staff's work and time off to assure coverage of patient volume • Address personnel issues to insure compliance with policies and procedures • Measure staff productivity, patient volumes, referrals to insure meeting expectations • Review documentation in patient chart to assure meets VUMC, department and Team standards • Troubleshoot and resolve operational issues as they arise to assure smooth delivery of services • Oversee expense and revenue budget for Team to meet department budgetary goals • Communicate Team expectations and procedures for implementation of department/VUMC policies and initiatives. • Provide a regularly scheduled forum for staff to hear/see/read departmental, VUMC and Team initiatives. • Collect staff feedback and forward it to Director. • Update Team procedures in the policy manual. Communicate to all staff any changes to insure standardization. • Give staff ongoing feedback on their individual and Team performance to improve their overall functioning and compliance. • Facilitate staff involvement in operational decision making to assist with implementation. • Communicate department and Team objectives/goals annually. • Contract with staff for their role in achieving these stated Team performance objectives. • Advocate for the resources required in the provision of high quality care to patients and families. • Use objective information to evaluate present status and propose needed additional resources. • Provide input to the budget process to insure the budget accurately reflects performance predictions. • Attend and participate actively in management and leadership meetings. • Promote improvement of Team processes and patient care outcomes utilizing QI techniques/tools. • Track referrals and patient populations on an ongoing basis looking for trends, variances or changes. • Measure patient and customer satisfaction annually. • Select at least one project per year to measure patient outcomes from a particular treatment protocol/pathway. • Facilitate staff development and ongoing learning. • Review continuing education requests and counsel staff in selection of events which improve their knowledge base for a particular population they serve. • Meet with staff members at least twice per year to discuss their performance, competence and goal attainment. • Oversee in-services to insure that staff needs are met. • Evaluate each staff member's individual and Team performance annually (by June 30). • Review therapist's professional portfolio and points for CAP. • Use guidelines and scale for measurement of key functions. • Determine annual competence of staff for their specific job function. • Provide new staff orientation to job responsibilities. Determine end to probationary period. • Coordinate programs with other Teams and the department to maximize use of limited resources. • Actively participate in workgroups and meetings centering on patient population served. • Share resources with other Teams and department. • Provide patient care to selected population • Evaluate patient utilizing current knowledge and skill • Formulate a comprehensive treatment plan and recommendation • Implement treatment to address goals. Ongoing assessment of treatment effectiveness • Communicate effectively with patients, families, caregivers, other healthcare professionals in the provision of care • Document services appropriately • Meet productivity standard as determined by Directors TECHNICAL CAPABILITIES Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. ​ **Core Accountabilities:** * Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.* Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems. * Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.* Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies. **Core Capabilities** **:** Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences .Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. **Position Qualifications:** **Responsibilities:** **Certifications:** LIC-Athletic Trainer, Certified - Licensure-Others **Work Experience:** Relevant Work Experience **Experience Level :** 5 years **Education:** Bachelor's _Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._