**Client Services Manager** – Assistive Care in Tinton Falls, NJ **Salary** : $50,000- $55,000 per year **PTO, comprehensive benefits, 401k match** **BAYADA HOME HEALTH CARE** is seeking a **full-time Client Services Manager** for our **Assistive Care** office in **Tinton Falls, NJ** . This office provides **best-in-class non-medical home care** to adults and seniors, helping them live safely at home with **comfort, dignity, and independence** . If you are looking for an exciting career opportunity in a growing industry, a **Client Services Manager** role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with **compassion, excellence, and reliability** , and we are looking for a leader who shares those values. **Why this role matters** **As a Client Services Manager (CSM), you are the central coordinator of care in the office. You will:** + Ensure that clients receive **consistent, high-quality services** + Support and engage our **home health aides and caregivers** + Partner closely with the **clinical manager and director** to grow and sustain a healthy caseload + Help BAYADA reach more people who want to remain safely at home through **assistive care services** **Responsibilities for a Client Services Manager – Assistive Care** **In this role, you will:** **Client & caregiver coordination** + Manage a **caseload of Assistive Care clients** , ensuring schedules are filled and services are delivered reliably + Coordinate day-to-day **staffing and scheduling** for personal care and companion services + Communicate regularly with **clients, families, and caregivers** to understand needs, resolve issues, and maintain a high-quality experience + Monitor and respond to **open shifts, cancellations, and coverage gaps** to prevent service interruptions **Referral management & growth** + Receive and process **referrals** from hospitals, discharge planners, payors, and community partners + Partner with clinical team and director to **convert referrals to active cases** quickly and smoothly + Track **billable hours and caseload growth** , contributing to office productivity and financial health **Field staff support & engagement** + Build strong, trusting relationships with **home health aides and caregivers** + Support caregivers with **schedule changes, questions, and concerns** , escalating issues appropriately + Collaborate with recruiting and clinical leaders around **onboarding, compliance, and performance** of field staff **Office teamwork & operations** + Collaborate daily with the **director, clinical manager, and office team** to achieve goals in client satisfaction, staffing, and retention + Use BAYADA systems (e.g., **scheduling and documentation platforms, Workday, email, and reports** ) to manage caseload and workflows + Model **The BAYADA Way** —our core values of _compassion, excellence, and reliability_ —in all interactions **Qualifications for a Client Services Manager – Assistive Care** **Required** + Bachelor’s degree **or** equivalent combination of education and relevant experience (per office/division standard) + **1+ years of experience** in customer service, staffing, scheduling, or coordination in a fast-paced environment + Strong **relationship-building and communication skills** , both written and verbal + Proven ability to **prioritize, stay organized, and manage competing deadlines** + Comfort using computers and learning new systems (scheduling, documentation, reporting) + Alignment with **The BAYADA Way** and a genuine desire to support clients, families, and caregivers **Preferred** + Experience in **home care, healthcare, senior services, or human services** + Prior experience with **scheduling / staffing** or case management + Familiarity with the **local community and service area** **Schedule & Work Environment** + **Full-time role:** exempt + **Monday–Friday,** daytime office hours 8:30am- 5:00pm **Benefits** + BAYADA Home Health Care offers a comprehensive benefits plan including: + Medical, dental, and vision coverage + Paid holidays, vacation, and sick time + 401(k) with company match + Employer-paid life insurance + Employee Assistance Program + Tuition reimbursement To learn more about BAYADA benefits: https://www.bayada.com/benefits **Join BAYADA** At BAYADA HOME HEALTH CARE, every role is connected to our vision of **helping millions of people worldwide experience a better quality of life at home** . As a **Client Services Manager** in our Assistive Care practice, you’ll grow your skills, your career, and your impact—while being part of a team that truly cares for you so that you can care for others. If you’re energized by **serving others, solving problems, and building meaningful relationships** , we would be honored to have you apply. **Ready to make a difference? Apply today to join BAYADA as a Client Services Manager – Assistive Care.** **Client Services Manager** – Assistive Care in Tinton Falls, NJ **Salary** : $50,000- $55,000 per year **PTO, comprehensive benefits, 401k match** **\#LIRX** **As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.** BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here (https://www.bayada.com/50) . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.