Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

***Candidates must live in Houston, TX or the surrounding area, or be willing to relocate to Houston, TX***
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with military service – for veterans of all eras, service members, military families and Families of the Fallen through world-class clinical care, wellness, education, and research.

Home Base is seeking a dynamic and entrepreneurial to lead, identify, motivate, and guide veterans and families struggling with the invisible wounds of war into care. The Home Base Veteran Outreach Manager will be a vital member of a professional team. They will serve as a critical "boots on the ground" liaison between Home Base programs and Veteran communities. The liaison will be the senior lead in connecting all veterans to care. They will be instrumental in reaching veterans from indigenous and rural communities. They will be critical in advising, developing, and overseeing operations for mobilizing Home Base’s newly developed accelerated intensive care program for rural and indigenous veterans. They will provide unique solutions to access Home Base’s programs and resources from other partners. This role is remote but local to the Houston, Texas area. Must have reliable transportation to travel regionally.

 

Job Summary

Summary
Responsible for developing and managing outreach programs aimed at supporting patients and connecting them with community resources and behavioral health services. Works to enhance patient access to care through partnerships with external agencies and community organizations, improving overall patient outcomes and well-being. Provides education and guidance to ensure patients receive appropriate support throughout their care journey. This role is remote but local to the Houston Texas area. Must have reliable transportation to travel regionally. Some nights and weekend work required.


Does this position require Patient Care? Yes

Essential Functions
-Establishes and maintains relationships with community organizations, healthcare providers, and support agencies to facilitate patient referrals and services.
-Conducts assessments to identify patient needs and connects them with available resources in the community, including behavioral health and social services.
-Develops and implements outreach strategies to enhance patient engagement and ensure under-resourced populations have access to essential care.
-Oversees program logistics, including scheduling, coordinating with community partners, and monitoring outreach activities to ensure compliance and effectiveness.
-Provides education and guidance to patients and families regarding available community services and how to access them.
-Tracks and reports on program performance, analyzing outcomes to identify areas for improvement and adjust strategies as needed.
-Maintains accurate and confidential records of patient interactions and referrals, adhering to privacy regulations and hospital policies.
-Advocates for patient needs and represents the hospital in community meetings and outreach events to promote accessible healthcare services.

 

Qualifications

Education
Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience

Must have some proven/successful management experienceLeadership experience strongly preferredMilitary experience requiredMust have an honorable discharge (proof of DD 214 required)Experience within a hospital or healthcare setting 3-5 years preferred

Knowledge, Skills and Abilities

Excellent communication and interpersonal skills for working with patients, families, and community partners.Ability to conduct needs assessments and develop effective outreach plans.Strong organizational skills and attention to detail in tracking and managing program activities.Ability to handle sensitive information with discretion and maintain patient confidentiality.Problem-solving skills to address barriers to patient care and access.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Remote

 

Work Location

123 Main Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$78,000.00 - $113,453.60/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.