The HOA AR/Closing Specialist is responsible for administrative support to the Closing Manager. This position will concentrate on being the Accounts Receivable Analyst with learning how to complete a closing and estoppel for homeowner operations along with some billing assistance procedures. 

Essential Job Functions: 

Delivers and promotes prompt, courteous and outgoing friendly service to all residents, guests and fellow employees. Entering new homeowners into the system. Work closely with Closing Manager and AR Manager. Resolve any HOA discrepancies from closings received in. Manage daily tasks and resolve inbound questions or requests timely. Ensure all closing documents are correct and executed in a timely manner. Work collaboratively with other departments. Direct and coordinate collections activities – send out late notices, emails, and make phone calls in accordance with board approved collection policy. Investigate owner questions regarding account balances. Verify and post transactions Processing homeowner refunds Managing estoppels and payment deposits Managing late letter fees and Quadient billing (late letter postage) Handling website billing Processing coupon order billing Managing last-minute check requests and money movement transfers Coordinating builder invoicing and billing Providing support for miscellaneous properties Demonstrate a strong commitment to performance accountability.

Qualifications:

High School Diploma or GED Strong organization skills, accurate, and detail-oriented Strong work ethic, ability to learn quickly and adapt to change Ability to operate in rapidly scaling, high-growth environment Excellent communication (oral and written) skills Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results Exhibits sound judgment and swift decision-making skills Exhibit strong attention to detail Ability to think creatively and come up with solutions Ability to critically review, summarize, and report findings and recommendations PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.

Education/Certificates/Licenses/Training:

High School Diploma or GED.

Experience/Background/Knowledge:

Previous experience in Northstar and CINC systems preferred Previous Accounting experience preferred.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.