Job Description

HMRC - Executive Officer
Location: Glasgow

This role will be a remote working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

£15.32 per hour pay rateStart date 3RD September 2025 upon successful completion of government screening checksExpected assignment length, 3 months with the possibility of extensionHome-based working with all IT equipment supplied to carry out your roleWorking 37 hours per week, shifts will be Monday to Friday 9am to 5pm. Applicants must be able to attend the HMRC office as and when required - Day 1 collection of IT equipment is a necessity

Job description
The Unity Business Services Volume Recruitment Team manages large recruitment campaigns on behalf of the Customer Services Group (CSG). Our primary objective is to ensure that we provide a great recruitment experience for candidates.
We work collaboratively with CSG to plan and deliver each stage of recruitment activity quickly and effectively, managing candidates through the recruitment process.
Recruitment knowledge or experience is not essential as full training will be provided upon joining the team.

Person specification
As a Volume Recruitment Officer, you will work in a team of experienced recruitment professionals, in a fast-paced and supportive operational environment.
Some of your responsibilities may include:

Assessing pre-recorded candidate interviews. Support candidates through the application process in line with the Civil Service Commissioners recruitment principles and HMRC policy. Working collaboratively to ensure that recruitment milestones are delivered to the agreed timelines. Pro-actively managing candidate and campaign data, escalating risks and issues where appropriate. Collaborate and work together as a team, supporting colleagues and coaching when needed. Manage the Recruitment Team inbox, providing responses to enquiries and escalating where necessary. Role model an inclusive approach to recruitment.

The successful applicant will be able to demonstrate the following skills:

An ability to work at pace in a professional structured manner, demonstrating personal resilience. An organised approach to managing personal time and work allocation. Excellent verbal and written communication skills. An ability to work closely with others whilst demonstrating your ability to make informed decisions. A positive and pro-active approach to changes that may arise.

Training:

You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

Compliance
You must hold a valid right to work document to work in the UK. You can apply for the role with your CV. This role requires us to obtain 3 years of employment references and a standard DBS that will be processed for you, if successful.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.