HL Operations Analyst Loan Operations Spokane, Washington Hillsboro, Oregon Tigard, Oregon **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. **About the Role:** The primary focus of the role will be on document management and service transfer processing. Experience with Black Knight/ICE MSP would be preferrable; the role will also heavily utilize SharePoint and Teams. The role will, at times, require interacting with other business units to gain understanding of data present in the loan population and to help leadership identify opportunities for corrections or improvements to documentation. The role may be asked to support audit requests. The candidate should have strong writing skills, advanced skills with Excel, and be knowledgeable with mortgage terms and regulations. Spearheads and champions the optimization of workflow and processes for bank business unit(s). Responsible for identifying and documenting business unit requirements, investigating business unit systems, identifying options for improving business unit systems and bridging the needs of the business unit with the use of information technology. Provides a strong link between the business unit and information technology to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization as a whole to achieve its goals. + Collaborates with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals. + Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems. + Researches and interpret complex and sometimes competing business need and translates into application and operational requirements. + Assists with business base development during the project initiate phase. + Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems. + Supports the development of training, as well as implementation and post-implementation material. + Serves as a liaison between business units and Technology Advancement Group through which requirements flow. **About You:** + Bachelor’s degree in business, project management, business systems or equivalent required. + Master’s Degree preferred. + 4-7 years of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function required. + Advanced business operations abilities, analytical and problem-solving skills. + Advanced data analysis skills including project management and/or operations. + Knowledge of banking policies, procedures, practices, and documentation. + Advanced knowledge of development concepts and practices, potential applications, and customer requirements. + Advanced project management skills. + Advanced written and verbal communication and presentation skills. + Ability to manage complex projects and vendor relationships. + Ability to work effectively with individuals and groups across the company to manage customer relationships. Experience consulting with high-level managers and executives preferred. **Job Location(s):** Ability to work fully onsite at posted location(s). Spokane, Washington Tigard, Oregon Hillsboro, Oregon **Our Benefits:** We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $24.00 to $30.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to Diversity:** Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected] . **To Staffing and Recruiting Agencies:** Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.