Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

 

 

Position Overview:

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.  

Key Responsibilities:

Customer and Technical:

         Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.         Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.         Build and maintain strong relationships with customers, acting as a trusted point of contact.         Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.         Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.         Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

         Ability to work as a field-based technician.         Strong knowledge of customer service principles.         Effective communication skills         Analytical thinking and problem-solving abilities.         Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

         Knowledge of manufacturing industry an advantage         People and communication skills with a positive mindset         Appropriate skilled based certificates with F-Gas an advantage         Gas safe and advantage         Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays         UK Drivers licence as a company vehicle will be allocated         Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.