Job Mission:  

As a High-end Ambassador with the ability to transmit the passion and values of the Maison, He or she creates a unique client experience before, during, and after a sale, both inside and outside the boutique. 

The Korean high-end business retail professional (HEB retail professional) is responsible for conveying and representing the Brand; developing an adapted local recruitment program, in close collaboration with retail teams (Fashion & Watches Fine Jewelry) and in partnership with the relevant departments. He or she contributes to the ultimate high-end experience and the development of relationships with high-potential clients through high-end events and coaching of the retail team. He or she is also able to provide feedback to the brand at the appropriate level of client intelligence through his/ her experience. 

Key Responsibilities:  

Maximize the High-end Business Opportunity  

Perfectly support and organize exclusive high-end presentations and client profiling.  

Analyze KPIs specific to the High-End segment and proactively implement strategies to enhance client engagement and drive sales growth. 

Oversee and support high-end To-be-Invoiced(TBIs) generated through local events and trips, identifying solutions to ensure timely and accurate invoicing.  

Collect and synthesize insights on competitors, market trends, and client feedback related to Chanel’s High-end offerings through boutique interactions. 

Ultimate High-End Client experience  

Support and enhance High-end experience and engagement touchpoints with high-end targets on bespoke offerings, presentation, and international and regional event experience to high-end clients.  

Arrange schedules for boutique meetings to plan sales strategies for high-end trips and attend these meetings to take the meeting minutes. 

Monitor and assist clients from the High Jewelry Discovery Moment(HJDM) through to the local high jewelry events, as our  goal is to invite 50% of clients from the HJDM to the high jewelry local events. If coordination with other departments or boutiques is needed, respond appropriately to each situation. 

Contribute to the recruitment and engagement strategy for high-potential clients by leveraging boutique insights and market trends. 

Organize HJDM schedule and logistics, ensuring thorough internal and external preparation. Communicate event timelines and boutique-specific slots via email and gather post-event feedback to continuously improve execution. 

Leverage high-end business opportunities to foster a collaborative environment that supports the development of fashion clients and strengthens cross-category synergies. 

High-end Community Animation   

Work to expand and guide the HE community by raising competence in client experience, building relationships, and offering cultural and lifestyle content. 

Organize the annual high-end kick-off meeting by confirming the agenda, booking the venue, and informing all participants in advance. Collaborate with relevant department if necessary.  

Hold a staff engagement session one month before the high jewelry local event to strengthen confidence and improve client profiling skills. 

Help boutiques develop strong VIC relationships by guiding client profiling and recommending tailored approaches. 

Share regular client feedback on HEB categories with the retail and merchandising management teams. 

Role Specifications: 

Academic / Professional Qualifications 

University graduate 

Work Experience 

8+ years working experience in CRM/Retail/ Learning and development, and either the luxury field or other high-end industry 

Experience in luxury retail/client-centric role is preferred.  

Previous experience in merchandising of luxury goods and the service-related industry is preferred. 

Required Competencies 

Ability to be proactive and reactive 

Capable of understanding the brand DNA. Personal affinity with brand and products 

Strong business analytics skills with the ability to generate actionable insights and develop strategic plans. 

Result-oriented, with constant innovation and work dynamics 

Self-motivated and independent 

Experience in an international or multicultural, diverse environment would be a plus 

Key Interactions / Stakeholders:   

 Internal 

WFJ Division local and regional. Strong collaboration with the SSG Heritage boutique  

Close relationships with other divisions/departments/ expertise.  

External 

External institution/ academy/ experts 

Agencies for training/ experience/ engagement programs