About the Role

We’re looking for an experienced IT Administrative Support professional to assist our IT team with day-to-day administrative and support tasks. This role is highly documentation- and process-focused and supports primarily internal employees. The work is typically 50% phone/telecom-related tasks and 50% email-based support, though the mix can vary by day.

If you’re organized, detail-oriented, and enjoy keeping things running smoothly through clear communication and strong documentation, this could be a great fit.

What You’ll DoSet up, configure, and delete voicemail boxes and related phone system itemsRespond to and triage requests via email and phone support channelsCreate and maintain documentation that is clear and easy for anyone to follow (step-by-step guides, FAQs, process notes)Perform data entry and updates in ticketing systems to ensure accurate request tracking and follow-throughCommunicate with internal employees to gather details, confirm needs, and provide updatesOccasionally coordinate with vendors as needed (rarely external customers)What We’re Looking For Previous administrative experience (preferably supporting an IT team or technical department)Strong written communication skills with proven ability to write documentation others can easily understandHigh attention to detail and ability to handle ticket data entry accurately and consistentlyProfessional, helpful customer service mindset—most interactions are with internal employeesComfortable juggling tasks and shifting priorities as volume changes day-to-dayNice to HaveFamiliarity with Microsoft Azure (basic understanding of cloud concepts, Azure portal exposure, or working alongside Azure-based teams)Prior experience supporting telecom/phone systems, voicemail administration, or unified communications toolsExperience working in an ITIL-style environment (incident/request tickets, SLAs, etc.)

Job Type & Location

This is a Contract position based out of Fargo, ND.

Pay and Benefits

The pay range for this position is $19.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fargo,ND.

Application Deadline

This position is anticipated to close on Apr 10, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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