About the role We are seeking a Tier 1 Help Desk Technician to provide first‑line technical support for our end users in a Windows‑centric environment. You will resolve common incidents at first contact, handle account administration in Active Directory/Entra ID, support Microsoft 365 (especially Outlook), and escalate appropriately when issues require higher‑level intervention. Success in this role requires strong troubleshooting, clear communication, and consistent ticket hygiene. What you’ll do • Serve as the first point of contact via phone, walk‑up, chat, and ticketing system (ServiceNow/Jira or similar); create, triage, and resolve tickets within SLAs, documenting steps and resolutions • Perform account administration: password resets, unlocks, group membership, distribution lists, shared mailbox access, and basic permissions in Active Directory/Entra ID and Exchange/Microsoft 365 • Support Windows 10/11 endpoints: login issues, profiles, printer mapping, client VPN, Wi‑Fi, and common business apps; provide light macOS support as needed • Troubleshoot Microsoft 365 with emphasis on Outlook (profiles, mail flow, OST/PST basics, calendars, shared mailboxes), Teams, OneDrive, and Office apps • Use remote support tools to diagnose and resolve issues for on‑site and remote users; keep users informed with timely status updates and clear next steps • Execute standard workstation tasks: software installs/updates, patching, driver updates, and peripheral setup (docks, displays, printers, cameras, headsets) • Follow runbooks for new‑hire setup, offboarding, and access changes; assist with device imaging/provisioning (SCCM/MECM or Intune/Autopilot) • Perform basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and escalate smart‑hands requests to the infrastructure team when needed • Contribute to knowledge articles and user guides; suggest improvements to workflows and KB based on recurring issues • Maintain accurate asset and ticket records; adhere to security and compliance policies, including MFA and acceptable‑use standards What you bring (minimum qualifications) • 1–2+ years in a help desk or desktop support role (internships/coop included) • Strong Windows 10/11 support skills; basic macOS familiarity a plus • Hands‑on experience with Active Directory/Entra ID (password resets, unlocks, basic group/admin tasks) • Microsoft 365 support with emphasis on Outlook, Teams, OneDrive, and Office apps • Experience with a ticketing system (ServiceNow, Jira, Zendesk, or similar) and solid documentation habits • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and printer/peripheral troubleshooting • Clear, patient communicator with strong customer service skills; able to translate technical steps for non‑technical users • Ability to prioritize, follow runbooks, and meet SLAs in a fast‑moving environment Nice to have (preferred) • Exposure to Intune/Autopilot or SCCM/MECM for imaging, software deployment, or patching • Basic PowerShell for user/device queries and routine tasks • Experience with SSO/MFA, conditional access concepts, or mobile device support • macOS support and/or Jamf experience • ITIL awareness; CompTIA A+ or Microsoft certification Key success metrics • First‑contact resolution rate and SLA attainment • Ticket documentation quality and KB contributions • User satisfaction (CSAT) and reduced reopen rates • On‑time new‑hire setups and access changes Job Type & Location This is a Contract position based out of Burlington, VT. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Burlington,VT. Application Deadline This position is anticipated to close on Feb 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.