Description Role: This Level 1 Helpdesk resource will be handling 30-40 calls per day along with monitoring their email for dispatched tickets. Day to day: They will log into their phones, handle any incoming calls from end users, monitor their own ticketing cue, handle any tickets that were assigned to them or emailed to them. They will go through training for their first couple of weeks, learn their internal applications, shadow lead techs, go through their knowledge base to learn internal processes. Skills Help desk support, Support, Troubleshooting, Customer service, Windows 10, Active directory, Technical support, Office 365, Phone support, Ticketing system, Servicenow Top Skills Details Help desk support,Support,Troubleshooting,Customer service,Windows 10,Active directory,Technical support,Office 365,Phone support,Ticketing system,Servicenow Additional Skills & Qualifications Strong written/verbal communication skills are very important as they will be working with many levels of end users. Our tech needs to get along with not only the end users but his/her teammates. Also needs to be self-sufficient and work in a face paced environment and utilizing an enterprise ticketing system for managing tasks. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Oakbrook Terrace,IL. Application Deadline This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.