Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference?

Whether you're returning to work, exploring a second career, or ready to try something new – this could be the start of something brilliant.

At Mitie, we do more than manage buildings – we create better places for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We're proud to partner with the Scottish Government, delivering essential services to over 70 sites across the country – including research centres, Marine Scotland buildings, and the First Minister's residence.

Joining Mitie means being part of a team that values collaboration, innovation, and inclusion. We'll help you grow your career while supporting thriving communities and making a real impact every day.

The Role

As an Apprentice Service Desk Coordinator, you'll play a key role in supporting our engineering and facilities operations while working towards a nationally recognised qualification. You'll gain hands-on experience, develop valuable skills, and set yourself up for a successful career in business administration, IT support, and facilities management.

You'll learn to:

Support the Service Desk team with scheduling and planning work for engineers and subcontractors

Update and maintain jobs on our CAFM systems (Maximo and Click planning platform)

Monitor shared mailboxes, ensuring emails are actioned promptly and accurately

Review certifications, worksheets, and contractor reports, flagging any remedial work required

Prepare purchase orders, quotations, and supporting documentation for contract works

Assist managers with reporting, management information, and customer updates

Build positive relationships with colleagues, managers, engineers, and external suppliers

What We're Looking For

We're looking for someone who is:

Curious, enthusiastic, and ready to learn

Confident communicating with different people and building relationships

Organised, attentive to detail, and able to manage multiple tasks

Committed to helping create better places and supporting thriving communities

Open to learning new systems, tools, and processes

You don't need prior experience – just a positive attitude, willingness to learn, and drive to succeed.

Your Apprenticeship

You'll be enrolled onto a SCQF Level 6 Digital Application Support Diploma, fully supported by Elite Modern Apprenticeships. You'll have access to 1-2-1 guidance, e-learning, and expert advice, helping you develop the skills and knowledge to succeed.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities, achieve your goals, and discover new ones along the journey.