**Req ID:** 354333 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico. DATA, Inc. currently seeks a Helpdesk Analyst - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Helpdesk Analyst - Full Time • Requirements: o Availability to work 45 hours per week o Interest in working any shift o Advanced Portuguese and Spanisho Looking to work in IT Environment o 6 months of experience in Customer Service • We Offer: o Competitive salary o Grocery Tickets - 12% of base salaryo 30 days of Christmas bonuso 12 days of vacations o 50% Vacation bonus o Savings Funds o 5 personal days per year o Medical insurance (You and your family) o Life insurance o Dental Insurance o Discounts with selected Optics o Opportunity to grow in the company • Activities o General L1 support for hardware and MS Office packages o Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reports o Document troubleshooting steps and detailed description of the customer incidents and requests o Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures **About NTT DATA Services** NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. **_NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law._**