Job Title

Job Description Summary

Job Description

Primary purpose of the job:  

Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.      

Other professional qualifications required for filling the position: 

BSC/MSC degree is required 

0,5 -1 years of experience in administrative/helpdesk/catering role preferred but not essential 

Data processing experience in international environment is an advantage  

Work experience on real estate field is an advantage 

Foreign language skills required for filling the position: 

English language intermediate  

Knowledge of any other European language is an advantage 

Required skills for filling the position: 

Strong IT literacy  

Intermediate MS Office 

Very good written and verbal communication skills  

Very good problem-solving skills 

Very good analytical mindset  

Able to work independently and in a team 

Strong work ethic 

Flexibility during times of change 

Ability to effectively prioritize and execute tasks in a high-pressure environment 

Proactive, enthusiastic and willing to learn 

Responsibilities of the jobholder: 

Act as main point of contact between team/client to control processes and assist communication, wherever possible 

Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant 

Sourcing of leases/documents/plans/photographs from clients and their advisers 

Such other duties as reasonably required  

Assist in the delivery of monthly KPI and other reports as required  

Comply with all clients’ and Cushman & Wakefield’s internal processes and data quality controls 

Efficient management of their own workload  

Knowledge sharing and effective communication with their team members  

Production and presentation of regular and ad-hoc reports  

Holding and/or attending to ad-hoc and reoccurring meetings 

Managing and being part of the back-up system within the team 

Creation and handling of the training materials (e.g. regular maintenance of L5 documents) 

Managing and taking part in the training of the new joiners 

Regular tasks: 

Daily and other BAU tasks to deliver: 

Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries 

Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to 

Maintain records for all inspections  

Manage and maintain a Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors 

Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility 

Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently 

Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided 

Where appropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures 

Main records and documents kept by the jobholder: 

All Data related documentation should be stored on Shared drives or SharePoint according to the documented processes