Our client is seeking a highly motivated and technically skilled Service Desk Analyst. This role is primarily responsible for providing first-line technical support via phone to approximately 175 clients. The successful candidate will utilize the ConnectWise ticketing system to manage and resolve a wide range of technical issues, including but not limited to printer malfunctions, network connectivity, Windows 10 troubleshooting, and VPN support. Following initial training, the analyst may be required to travel to client sites to provide in-person support for issues that cannot be resolved remotely. This includes face-to-face troubleshooting, network diagnostics, and follow-up on service orders. The role also involves extensive documentation, remote server support, and collaboration with third-party vendors. Key Responsibilities: + Provide phone-based technical support to a diverse client base using the ConnectWise ticketing system + Troubleshoot and resolve issues related to Windows 10, printers, VPNs, and network connectivity + Perform Active Directory tasks such as password resets and account unlocks + Travel to client sites as needed to provide hands-on support and client engagement + Conduct remote and on-site troubleshooting of networks, servers, and custom applications + Maintain detailed documentation of incidents, resolutions, and service activities Pay and Benefits The pay range for this position is $45000.00 - $55000.00/yr. • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Baltimore,MD. Application Deadline This position is anticipated to close on Sep 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.