Helpdesk Advisor (12 Month FTC) Job ID 249719 Posted 25-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Nottingham - England - United Kingdom of Great Britain and Northern Ireland **Helpdesk Advisor – 12-Month FTC** **Location:** Beeston, Nottingham **Company:** CBRE Global Workplace Solutions **About Us** CBRE is the global leader in real estate services, operating in 48 countries with over 70,000 employees. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. **The Role** We are seeking a **Helpdesk Advisor** to join our team on a 6-month fixed-term contract. In this role, you will provide exceptional customer service and business support, ensuring smooth operations and contributing to the success of our facilities management services. **Key Responsibilities** + Act as the key user of the CAFM system, managing PPM records, reactive tasks, and reporting. + Respond promptly to calls and emails, ensuring accurate prioritisation and assignment of reactive requests. + Maintain clear communication between the Facilities Team and end users throughout job lifecycles. + Liaise with engineers and managers to uphold service quality. + Review subcontractor performance and provide feedback. + Identify and implement innovations to enhance contract performance. + Assist with timesheets, expenses, and monthly reporting when required. + Log hazards and customer feedback on the QHSE Management Portal. + Support financial processes such as obtaining supplier quotes and updating performance portals. **What We’re Looking For** + Highly organised with strong attention to detail. + Logical and structured approach to work. + Confident and assertive communicator. + Persistent in following tasks through to resolution. + Customer-focused and team-oriented. **Why Join Us?** At CBRE, we promote a culture of growth and collaboration. You’ll have access to training opportunities and the chance to work with a global leader in real estate services. **Apply Today!** If you’re ready to bring your skills to a dynamic team and make an impact, we’d love to hear from you. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)