Helpdesk Admin Job ID 242898 Posted 15-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Facilities Management Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **About the Role:** As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You’ll Do:** • Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity. • Maintain accurate records of interactions with customers and recurring problems. • Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team. • Promote, develop, and maintain strong relationships between departments and with customers. • Coach and mentor helpdesk team members. • Identify training needs to ensure the staff is educated to achieve business needs. • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. • Impact own team and other teams whose work activities are closely related. • Suggest improvements to existing processes and solutions to improve the efficiency of the team. **What You’ll Need:** • High School Diploma or GED with 3-4 years of job-related experience. • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. • Advanced organizational skills with an inquisitive mindset. • Ability to evaluate and communicate unusual and complex content in a concise and logical way. • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)