The Opportunity:
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, Help Desk Tier 2 Specialist, Senior. This position is in support of USAREUR-AF Mission Partner ARN, located OCONUS in Poznan, Poland. This position is required to travel OCONUS. This position is located OCONUS.
Responsibilities:
Provides Tier 2 in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support
Possesses expert knowledge of help desk processes, procedures, and response plans
Completes issue assessment and resolution within the specific Tier 2 SLAs or escalates to Tier 3 support
Applies knowledge and experience for the systems, equipment, software, and configurations being supported (e.g., ServiceNow, Service Desk+, Remedy)
Provides desktop and laptop Army Gold Master imaging and deployment and any custom imaging required by the MP being supported
Provides Tier 2 support for end users with thin client, network, application, or hardware issues
Possesses and applies a comprehensive knowledge across key tasks and high-impact assignments
Functions as a technical expert across multiple project assignments
May supervise others
Qualifications:
Required:
Currently hold an adjudicated Secret Clearance and be able to maintain
BA/BS + 8-12 years recent experience
Certification – 8140 - GFACT or CND or Security+ or GSEC
Possesses comprehensive knowledge of help desk processes and incident response procedures, with ability to conduct and supervise Tier 2 support and complex troubleshooting activities.
Possesses expertise to effectively assess and resolve or escalate high-impact issues.
Exhibits mastery of various IT systems, including ITSM tools such as ServiceNow and Remedy.
Experienced in managing a wide variety of requests related to thin client, network, application, or hardware issues, with advanced skills in desktop and laptop imaging, deployment, and custom configuration.
Desired background supporting military IT operations.
Desired:
Desired ITIL Intermediate Service Capability
Adaptable to changing circumstances and operational needs
Understanding of Department of Defense Military standards
Experience working with and supporting Cisco Routers and Switches
Experience with DoD IT security requirements
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$54,500 - $111,400CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.