Job Overview Job Title: Help Desk Technical Tier I Support Location: Camp Arifjan, Kuwait Job Responsibilities The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future. + Perform laptop imaging and deployment. + Conduct basic IP and network connectivity troubleshooting. + Create and manage user accounts within a Microsoft domain environment. + Add and remove computers from the domain. + Assign users to appropriate groups and apply necessary permissions. + Create and manage Exchange mailboxes. + Diagnose and resolve user email-related issues. + Troubleshoot and configure printers, including mapping shared printers. + Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications + A n Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable). + Due to the nature of the work and contract requirements, US Citizenship is required. + Must have a minimum of seven (7) years of experience with IT systems. + Must have a minimum of four (4) years in IT customer support. + Must have a minimum of two (2) years experience in a military environment. + Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP. + Able to travel to support mission up to 10%. Education + Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience . Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies. To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.