D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Help Desk Team Lead. The right candidate will beresponsible for all IT support activities related to end user hardware, software and other IT related issues. This position provides a leadership resource through knowledge, experience, motivation, support and advice. Responsible for knowing and complying with proper procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee workflow and production of the Help Desk TeamAct as the technical subject matter expert for the Help Desk TeamEnsure team members have current knowledge of all internal policies and proceduresProvide technical training and mentorship to team membersMonitor calls and provide constructive feedback/coachingAssist manager in establishing and coordinating special assignments within the HelpdeskProvide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issuesResearch and resolve advanced network (Internet Service Provider modems, Cisco routers) issues, hardware and software application issuesDocument and track the details of the issue, status and resolution, using the help desk tracking applicationCommunicate and follow-up with the user while working the issue and ensure successful and timely completion of the issueComplete work orders, fully documenting each step of the troubleshooting processAdminister and troubleshoot user accounts for several different systemsProvide executive support Write technical documentation and workflows for review and implementationTake point and complete special projects with high accuracy and within established deadlinesPlan and run meetings as well as providing technical expertise and support as requested by leadershipMonitor real time service levels and proactively adjust assignments to active the service level goalsEnsure work orders are being processed on-time by utilizing a FIFO workflowCollect data, write and deliver daily and weekly reporting as defined by leadershipConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyWork within the teams on-call rotation as well as provide additional coverage as neededOn-call availability after hours and weekendsConduct all new-hire and recursive training as neededAid with division office moves Fill-in for division IT personnel on an as-needed basis Provide escalation support as requestedCover for manager when out of the office or on vacationFill in as the point of contact for leadership as neededAbility to work overtimeAbility to travel overnight

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Help Desk Team Lead. The right candidate will beresponsible for all IT support activities related to end user hardware, software and other IT related issues. This position provides a leadership resource through knowledge, experience, motivation, support and advice. Responsible for knowing and complying with proper procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee workflow and production of the Help Desk TeamAct as the technical subject matter expert for the Help Desk TeamEnsure team members have current knowledge of all internal policies and proceduresProvide technical training and mentorship to team membersMonitor calls and provide constructive feedback/coachingAssist manager in establishing and coordinating special assignments within the HelpdeskProvide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issuesResearch and resolve advanced network (Internet Service Provider modems, Cisco routers) issues, hardware and software application issuesDocument and track the details of the issue, status and resolution, using the help desk tracking applicationCommunicate and follow-up with the user while working the issue and ensure successful and timely completion of the issueComplete work orders, fully documenting each step of the troubleshooting processAdminister and troubleshoot user accounts for several different systemsProvide executive support Write technical documentation and workflows for review and implementationTake point and complete special projects with high accuracy and within established deadlinesPlan and run meetings as well as providing technical expertise and support as requested by leadershipMonitor real time service levels and proactively adjust assignments to active the service level goalsEnsure work orders are being processed on-time by utilizing a FIFO workflowCollect data, write and deliver daily and weekly reporting as defined by leadershipConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyWork within the teams on-call rotation as well as provide additional coverage as neededOn-call availability after hours and weekendsConduct all new-hire and recursive training as neededAid with division office moves Fill-in for division IT personnel on an as-needed basis Provide escalation support as requestedCover for manager when out of the office or on vacationFill in as the point of contact for leadership as neededAbility to work overtimeAbility to travel overnight

Education and/or Experience

High school diploma or general education degree (GED)One-year certificate from college or technical schoolTen plus years related experience and/or training in an IT support environmentMust have extensive experience and knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current versionExperience with VNC, Cisco AnyConnect, or other remote connectivity software Windows/Android/Apple phone support experienceAbility to adapt to a constantly changing fast-paced environmentMust be able to troubleshoot all aspects of computer componentsExperience replacing basic components of various makes and models of system and printer hardwareAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before a variety of audiencesProficiency with MS Office and emailAbility to frequently lift and/or move up to 50 pounds

Preferred Qualifications

CompTIA A , Network , CCNA, CCNE, Microsoft Certifications, ITIL or similar certification a plusPowerShell automation scripting is a plusPrior project management experience a plus

Come joina winning team with a Fortune 500 company We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo

Education and/or Experience

High school diploma or general education degree (GED)One-year certificate from college or technical schoolTen plus years related experience and/or training in an IT support environmentMust have extensive experience and knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current versionExperience with VNC, Cisco AnyConnect, or other remote connectivity software Windows/Android/Apple phone support experienceAbility to adapt to a constantly changing fast-paced environmentMust be able to troubleshoot all aspects of computer componentsExperience replacing basic components of various makes and models of system and printer hardwareAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before a variety of audiencesProficiency with MS Office and emailAbility to frequently lift and/or move up to 50 pounds

Preferred Qualifications

CompTIA A , Network , CCNA, CCNE, Microsoft Certifications, ITIL or similar certification a plusPowerShell automation scripting is a plusPrior project management experience a plus

Come joina winning team with a Fortune 500 company We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo