What We're Looking For

You have excellent communication skills and can problem solve over the phone, in person or via email/chat. You have a constant hunger to learn new things quickly, and an obsession for automation and constant improvement of IT processes. You can multi-task and have a proven track record of working in a fast-paced environment. You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution in the same day.

Responsibilities:


Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely in a timely and effective manner (according to defined SLAs).
Supporting AV systems and Telephony in all offices.
Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
Contribute to creating and updating how-to guides and process documentation.
Arrange warranty repairs, maintain stockrooms, and perform physical asset counts.
Provide exceptional customer service, including support for executive or VIP users with a white-glove approach.
Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change.
Must be flexible and be able to work outside of the core working hours, where required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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