Kforce has a client in need of a Help Desk Support in Boston, MA. Responsibilities: * Provide day-to-day desktop support such as identifying, researching, and resolving technical issues * Respond to inquiries via email, phone, or ticketing system; Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved * Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc. * Support small number of Mac OS X machines * Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training * Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure * Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System * Maintain conference room audio/visual system and related equipment * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Log all helpdesk tickets in helpdesk application * Follow-up and update customer status and information * Identify and suggest possible improvements on procedures * Ability to learn new applications and procedures as they become part of the day to day associate work process