Airswift is seeking a 

Help Desk Support: II 

to work within our client's LNG facility in Houston, TX for a 6-month+ assignment with potential for extension.

MAIN RESPONSIBILITIES:

-Provides first level IT support for all end-users via telephone, email or chat
-Troubleshoots and resolves hardware, software and voice/data communication systems issues
-Escalates calls when appropriate
-Writes concise, informative service tickets
-Follows up on all tickets in a timely manner and pursues issues through to resolution

REQUIREMENTS:

-3 to 5 years of relevant experience
-Requires experience using ticketing systems and writing technical support reports and documentation
-Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks

#LI-BF2