*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information. *D.R. Horton, Inc.*is currently looking for a *_Help Desk Specialist I_*. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. * Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues * Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues * Document and track the details of the issue, status and resolution, using the help desk tracking application * Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue * Perform end user computer refreshes * Complete work orders, fully documenting each step of the troubleshooting process * Aid with division office moves * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to work on-call rotation * Ability to work overtime * Ability to travel overnight *Education and/or Experience* * High school diploma or general education degree (GED) * Two to four years related experience and/or training in an IT support environment * Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version * Experience replacing basic components of various makes and models of system and printer hardware * Must be able to troubleshoot all aspects of computer components * Ability to adapt to a constantly changing environment * Possess strong interpersonal, written and verbal communication skills * Proficiency with MS Office and email * The employee must frequently lift and/or move up to 50 pounds *Preferred Qualifications* * Windows/Android/Apple phone support experience a plus * Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus * CompTIA A or similar certification a plus Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits*//* */Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/* **Job:** **Information Technology* **Organization:** **Corporate* **Title:** *Help Desk Specialist I* **Location:** *TX-Arlington* **Requisition ID:** *2505485*