Help Desk Specialist Job Category: Information Technology Time Type: Part time Minimum Clearance Required to Start: Secret Employee Type: Part-Time On-Call Percentage of Travel Required: Up to 10% Type of Travel: Local * * * **The Opportunity:** CACI is seeking a Help Desk Specialist to join our team. You will provide support to a program as part of a small team that provides Tier 2 Support. You will be the primary point of contact for providing our customer support with the TOPS application. This is a mission critical application that assists in moving our military and DOD all over the world. **Responsibilities:** + Analyze tickets received from Tier 1. + Update help desk tickets with root cause analysis and fix action. + Prioritize help desk tickets per the customer's expectation. + Assign tickets to the developers of the application when additional updates are needed. + Document common ticket scenarios, analysis process, and fix actions. + Update and create knowledge base articles. + Provide project support where needed. **Qualifications:** _Required:_ + Seasoned individual contributor. + Follows standard procedures. + Ability to communicate effectively in a fast-paced environment. + 7+ years of experience. + Works well under limited supervision. + Provides assistance when needed. _Desired:_ + Active **Secret security clearance.** + Bachelor's Degree or higher. + Ability to demonstrate on the job learning. - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci) **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) . The proposed salary range for this position is: $61,600-$129,300 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._