Job Summary: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with company standards, policies and procedures.

 

Job Duties: 

Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.Performs and/or oversees software and application installation and upgrades.Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.Assists personnel of other departments as a computer resource.Provides computer orientation to new and existing staff.Report required patient data to partnering agencies.Assist clinical trainers in provider and site set up for transition to EHR.Contact Practice Management vendor for support, trouble tickets, and adding EDI services for providers.Contact ISP and phone vendors for service interruptions and outages.Monitor system backup and perform daily back up functions.Create various clinical and financial reports as requested by management.Upload patient vaccine records to State immunization registry.Monitor auto import interfaces, correct error s on failed reports.Program phones, set up and maintain call handlers, schedules and extensions.Other duties as assigned.

 

Working Conditions: 

This position may require sitting or standing for extended periods of time, as well as bending, and reaching. Occasionally required to lift or move objects up to 25 pounds. 

 

Qualifications:

High School Degree or Equivalent.Ability to communicate technical information to nontechnical personnel.Ability to install, configure and maintain personal computers, networks, and related hardware and software.Skill in organizing resources and establishing priorities.Excellent verbal and written communication skills.Ability to learn and support new systems and applications.