Description This is a mixture of hands-on and administrative duties. Help Desk Manager Meeting SLAs for clients as well as creating performance metrics. Performance metrics is something they need help creating. They have SLAs in all of their contracts with their current clients, but creating performance metrics is where they need the most help as they continue to grow and evolve as a company. This person needs to be able to manage a 10 person team and also be a point of triage for all escalated issues. Additionally, this person needs to be comfortable and have experience doing the administrative duties of a manager. ***Being able to communicate effectively and the ability to present in front of executives is a must.*** Qualifications: Three (3) or more year of experience in a Help Desk manager/lead Excellent customer service, communication and analytical skills Positive, professional, team player attitude Strong work ethic and ability to self-motivate Ability to organize, multi-task, and prioritize work in a fast-paced, changing environment Technical aptitude with a focus on continuous learning and development Functional Knowledge of Microsoft Operating Systems Knowledge of and experience with Microsoft Office Products Preferred certifications: ITIL, CompTIA A+, and Microsoft Certified Desktop Support Technician Skills Windows 10, Active directory, microsoft, management skills Additional Skills & Qualifications Personality is huge. Looking for positivity and get-it-done type attitude. Must be okay with doing administrative tasks such as reports and presentations. Pay and Benefits The pay range for this position is $60000.00 - $90000.00/yr. Competitive Compensation & BenefitsThe company offers competitive salaries and benefits packages, aiming to attract and retain top talent in the IT industry. Professional Growth OpportunitiesEmployees have access to cutting-edge technology and are encouraged to expand their skills and experience. There’s room for advancement within the company, making it a good fit for those looking to grow professionally. Positive Work EnvironmentThe culture is described as upbeat and collaborative. Employees appreciate the flexibility in scheduling, which helps with work-life balance—especially for those commuting from different parts of the city. Fun & Engaging Office AtmosphereThe office environment includes perks like standing desks, snacks, drinks, and even Nerf gun battles. These small touches contribute to a relaxed and friendly atmosphere. Close-Knit TeamAs a smaller company, Forward Slash Technology fosters a more personal and family-like atmosphere. Employees often mention how well they get to know their coworkers, which can be a big plus compared to larger corporate environments. Workplace Type This is a fully onsite position in Ballwin,MO. Application Deadline This position is anticipated to close on Aug 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.