**Job Description** If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity. The Help Desk Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management. The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Helpdesk Lead shall provide support to a customer base of over 3,200 users in a high-profile environment. The Help Desk Lead is required to be onsite at a government building in downtown Washington, DC five (5) days per week. **Required Education, Experience, & Skills** Must possess the following: + Information Technology Infrastructure Library V4 (ITIL 4) certification. + Minimum of 5-8 years overall experience with increasing responsibilities in information systems management. + 3-5 years supervisory experience + A bachelor s degree in computer science, Engineering, Information Systems, Business, or other relevant discipline or related field + Industry specific certification such as CompTIA A certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent + Working knowledge of ServiceNow + Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs + Excellent written and verbal communication skills, including experience in presenting material to senior Government officials + Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors) **Pay Information** Full-Time Salary Range: $81156 - $137964 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Help Desk Lead** **115601BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression