Top Skills' Details0-1 years experience in: 1) ServiceNow Ticketing System & Operational Experience 2) IT Help Desk/Call Center Support 3) Technical troubleshooting experience relating to IAM resolutions via applications such as Ping, SailPoint, and Entra/Azure Description **Hybrid Schedule: M/F remote, T-TH in office** Responsibilities: Monitor incoming tickets and assess escalation requirements via ServiceNow. Ensure proper categorization and prioritization for resolution. Troubleshoot and resolve Identity Access Management IAM issues. Handle escalations passed through Identity team. Investigate account-related problems and add attributes to systems as needed. Provide solutions for IAM-related issues promptly. Assist in implementing and maintaining SSO functionality. Collaborate on integration and troubleshooting for SSO systems.ed. IAM Analyst Skills need and responsibilities Requirements: ServiceNow ticketing operational experience Help Desk/Call Center email/tickets Nice-to-have: IAM experience SSO/projects App knowledge: Ping SailPoint Entra/Azure Onsite: Tue-Thu Additional Skills & Qualifications SSO experience Application Knowledge Integration & Troubleshooting Systems *past retail experience Job Type & Location This is a Contract to Hire position based out of New Albany, OH. Pay and Benefits The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in New Albany,OH. Application Deadline This position is anticipated to close on Dec 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.